Annette Meha
Auckland,New Zealand
Summary
Kia Ora,
I am a 30-year-old, motivated, and adaptable professional with over 5 years of experience in the beauty distribution industry, specialising in operations, administration, and customer service. I’m passionate about building strong relationships, learning new skills, and delivering well-executed tasks. My goal is to continue growing within people-focused roles, with a vision of advancing into leadership within operations or account management, particularly in sales.
Overview
5
5
years of professional experience
2013
2013
years of post-secondary education
Work History
Operations Manager
Beautyspot JSL
Auckland, New Zealand
01.2024 - Current
- Promoted to Operations Manager in November 2024 after several years in admin and operations roles.
- Manage daily operations to ensure efficient service delivery at Beautyspot JSL with Online Retail and Stockists.
- Ensuring Retail and Trade orders are completed, promptly packed and sent out in a timely manner to ensure customer satisfaction.
- Oversee order processing, couriers, 3PL partners, and trade platforms.
- Coordinated inventory management processes to optimize stock levels and availability.
- Manage accounts in Xero: invoice processing, reconciliations, loading bills, and monthly statements.
- Coordinate expos, marketing promotions, and Stockist onboarding journeys with Sales Manager.
- Supervised and trained new employees during seasonal periods on company policies and effective operational practices.
- Implemented and maintained operational procedures to enhance workflow and productivity across teams via Shopify, including discounts or any troubleshooting backend issues.
- Proficient in Unleashed, Xero, Shopify, and Starshippit for integrated operations as well as Google Drive including, Word, Spreadsheet.
- Regularly run errands to support office and warehouse efficiency.
Customer Service Manager
Beautyspot JSL Group
Wairau Valley , Auckland
04.2021 - Current
- Lead Customer Service duties including managing email inboxes, phone queries, task delegation and organisation of task
- Coordinated with marketing team to align promotions with customer needs and preferences.
- First point of contact for retail customers and stockist inquiries; known for calm, solution-focused communication.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Knowledge with online platforms such as Instagram, Facebook and Tik-Tok for any customer queries or social media marketing
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
Bachelor of Arts - Event Management Major
AUT. Auckland University of Technology
Auckland, New ZealandWestlake Girls Highschool
Auckland , Auckland Skills
- Unleashed
- Shopify
- Xero
- Courier platforms
- Microsoft Office Suite
- Google Drive
- Excellent Communication
- Time Management
- Problem Solving
- Task Execution
- People Management
- Excellent Email and Phone skills
- Excellent understanding of Human interaction
- Customer Service
- Operations & Logistics
- Sales
- Accounts & Reconciliation
- Admin Coordination
- Trade Platforms
- Expo Planning
References
Available upon request.
Skills
Unleashed, Shopify, Xero, Starshippit, Eship, Microsoft Office Suite, Google Drive, Farmers DC & Propharma Booking Systems, Excellent Communication, Time Management, Problem Solving, Task Execution, People Management, Email/Query Templates, Excellent understanding of Human interaction, Customer Service, Operations & Logistics, Sales, Accounts & Reconciliation, Admin Coordination, Trade Platforms, Expo Planning
Timeline
Operations Manager
Beautyspot JSL
01.2024 - Current
Customer Service Manager
Beautyspot JSL Group
04.2021 - Current
Bachelor of Arts - Event Management Major
AUT. Auckland University of Technology
Westlake Girls Highschool