ANNIE COLE
Katikati,BOP
Summary
Accomplished Bank Manager at BNZ, adept in operational efficiency and team building leadership, significantly enhanced customer satisfaction and achieved targeted loan portfolio expansion. Expert in cultivating relationships and implementing risk assessment strategies, I led the branch to consistent revenue growth and improved staff performance through comprehensive training programs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Very passionate about staff and getting the best out people , showing empathy where needed and a strong leadershi skill.
Overview
45
45
years of professional experience
Work History
Bank Manager
BNZ
Tauranga, BOP
02.1977 - 03.2022
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Championed community involvement initiatives to strengthen the bank''s reputation as a responsible corporate citizen.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Bank Officer
BNZ
Tauranga, BOP
02.1990 - 03.2002
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
Education
No Degree -
Taita College
Lower Hutt, NZSkills
- Operational Efficiency
- Branch Administration
- Cash Management
- Credit analysis
- Teller auditing
- Portfolio Management
- Customer Service
- Team Building Leadership
- Relationship Building
- Relationship building and management
- Cash handling expertise
- Client Relationship Management
- Recruitment and hiring
- Know Your Customer
- Goal Setting
- Risk Assessment
- Staff Training
Accomplishments
I volunteered through the Greerton Grief Support services as a peer support worker for parents who lost children, adults through suicide.
I did this for 5 years after experiencing this myself after losing my son in 2013.
I did a Peer Support qualification through Grief Support Services.
Timeline
Bank Officer
BNZ
02.1990 - 03.2002
Bank Manager
BNZ
02.1977 - 03.2022
No Degree -
Taita College