Annie Fraser
Summary
Experienced and driven Service Worker possessing excellent interpersonal skills, effective communication abilities, and a strong background in customer service. Actively seeks out opportunities to assist team members and proactively resolve any issues that may arise. Reliable with proven experience in retail sales in dynamic, high-performance environments. Proficient in transaction processing, cash handling, register operation, and merchandise arrangement. Consistently ensures a high level of customer satisfaction by efficiently addressing customer requests, meeting their needs, and resolving any problems that may arise.
Overview
5
5
years of professional experience
Work History
Casual Bar Staff
MultiEvents
06.2023 - Current
- Customer service
- Cleaning
- Upheld a positive attitude
- Used POS system to process sales
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to laws regarding alcoholic beverage services
Cheesery
Gibbston Valley Winery
12.2022 - Current
- Prepping, cutting and wrapping a variety of cheese
- Knowledge specialized in Whitestone cheese.
- Gained barista experience
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Swept and mopped the floor, wiped windows, and cleaned fixtures after closing to maintain an organized and tidy store.
Retail Assistant
Mooch
11.2018 - Current
- Improved customer service by projecting friendly and knowledgeable attitude.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Counted out cash drawers and balanced totals.
- Streamlined opening and closing procedures as integral member of store staff.
Casual Art Department Film Work
Happy Film PTY Ltd
05.2021 - 05.2021
- Construction of 9-meter-long sub for T.V commercial
- Communication
- Team and collaborative work
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Suggesting new creative ideas
Education
Bachelor of Architectural Studies - Architecture
Ara Institute of Canterbury
Christchurch, NZ11.2024
High School Diploma -
Wakatipu High School
Queenstown, NZ12.2020
Skills
- Cash Register Operation
- POS Systems
- Customer Service and Assistance
- Persuasive Selling
- Positive and happy attitude towards working
- Dedicated and efficient worker
- Respect
- Teamwork and Leadership Skills
- Time Management Skills
Timeline
Casual Bar Staff
MultiEvents
06.2023 - Current
Cheesery
Gibbston Valley Winery
12.2022 - Current
Casual Art Department Film Work
Happy Film PTY Ltd
05.2021 - 05.2021
Retail Assistant
Mooch
11.2018 - Current
Bachelor of Architectural Studies - Architecture
Ara Institute of Canterbury
High School Diploma -
Wakatipu High School
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