Annie Horvath-Cunningham

• Developed strong relationships with students, and colleagues.
• Worked one on one with children that needed extra guidance.
• Worked with small groups of children for reading,writing and math.
• Helped with class swimming and physical activities.
• Accompanied school on field trips.
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Helped with the care and daily activities of a young Autistic boy.

Guided and helped with his home schooling tasks.

Maintained a safe and loving environment.

Encouraged fun and physical therapy.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
• Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
• Coordinated with suppliers and vendors to determine availability of required materials.
• Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.