Annie Kim
Remuera,AUK
Summary
Accomplished Customer Service Representative and Cafe Barista with a proven track record at Espresso Bar-Tosca, and Gangnam Style Restaurant NZ. Excelled in enhancing customer satisfaction and loyalty through exceptional service and active listening. Skilled in critical thinking and problem resolution, significantly improving team efficiency and customer relations.
Professional in hospitality industry with focus on delivering exceptional customer service and creating welcoming environment. Experienced in preparing and serving wide range of beverages while maintaining cleanliness and organization. Known for team collaboration, adaptability, and strong interpersonal skills.
Overview
15
15
years of professional experience
Work History
Cafe Barista
Espresso Bar, Tosca
06.2021 - 12.2023
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Customer Service Representative
Restaurant Brands NZ, Gangnam Style
05.2015 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Research Coordinator
Korea Fashion Centre by Goverment, FCK
02.2009 - 03.2012
- Prepared documents, reports, and presentations detailing results and conclusions.
- Reviewed literature extensively to stay informed about industry trends and advancements in related fields of study.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Increased research efficiency by streamlining data collection and management processes.
Education
Bachelor of Arts - Living Design Art- Majoring in Textile
Yeungnam University
Gyeongbuk, Republic Of Korea02-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Problem resolution
- Call centre experience
- Payment processing
- Client relations
- Follow-up skills
- Team development
Timeline
Cafe Barista
Espresso Bar, Tosca
06.2021 - 12.2023
Customer Service Representative
Restaurant Brands NZ, Gangnam Style
05.2015 - 04.2021
Research Coordinator
Korea Fashion Centre by Goverment, FCK
02.2009 - 03.2012
Bachelor of Arts - Living Design Art- Majoring in Textile
Yeungnam University
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