Annie MacKenzie
Christchurch,NZ
Summary
Highly motivated and adaptable professional with a strong background in administration and functional consulting. Offering excellent problem-solving skills, attention to detail, and the ability to work effectively in dynamic environments. Experienced in managing client relationships, streamlining processes, and providing support across various business functions. Strong organizational skills with a proven track record in coordinating projects, managing data, and delivering high-quality service. Eager to contribute to a team-oriented environment while maintaining flexibility and efficiency in remote work settings. Ready to take on new challenges and add value.
Overview
7
7
years of professional experience
Work History
Function Consultant – CE
Farmlands Co-Operative Society
08.2022 - Current
- Working from a ‘Continuous Improvements’ workstream, liaising with stakeholders, business analysts, and developers to take technical problems and create solutions using Microsoft Dynamics 365.
- Create User Stories and Requirements as well as having regular check ins with both stakeholders and business analysts, to ensure that the technology being configured is meeting their needs and expectations
- Documenting process changes and function design documentation (FDD’s) to ensure that all stakeholders are aware of any upcoming changes
Workforce Administrator
Farmlands Co-Operative Society
03.2020 - 08.2022
- Seconded which led to a permanent role operationally managing a team of 32 which included rostering, call flows/queue routing, and forecasting
- I was responsible for stats and analysis in the form of daily, weekly and monthly reports to inform the rest of the business what our customers were saying
- Rostering CER’s to cover the forecasted call volumes, as well as managing email volumes to ensure that all our SLA’s were met
Customer Services Representative
Farmlands Co-Operative Society
03.2019 - 03.2020
- Taking phone calls and answering emails in the contact centre for Farmlands
- I found a hunger for growth within the cooperative and took on any additional task I could get my hands on
- Exceeded all sales targets and KPI’s, including selling our bill through subscriptions over the phone, and passing all QA calls
- Took on other initiatives or tasks e.g., assisted with the statistics for the monthly sales challenges and helped with any task’s our workforce administrator needed help with etc
Hotel Duty Manager
Beaumont Hotel
Beaumont, NZ
02.2018 - 03.2019
- Assisted guests in checking in and out of their rooms, ensuring that all necessary paperwork was completed accurately.
- Manned the Hotel Bar serving food from the restaurant and alcoholic beverages.
- I was in charge of the cleaning of the hotel before the bar shift started. This included servicing all used rooms, making beds, and cleaning bathrooms and toilets.
- Checked inventory for required supplies, and made lists for needed cleaning products, bed sheets, etc.
Education
First Year Health Science -
University of Otago
01.2017
University Entrance - NCEA Level 1,2 and 3
Blue Mountain College
01.2016
Skills
- Requirements gathering
- Team coordination and collaboration
- Process review
- Stakeholder management
- Effective communicator
- Time management
- Integrity and honesty
- Customer service
References
Available on request
Timeline
Function Consultant – CE
Farmlands Co-Operative Society
08.2022 - Current
Workforce Administrator
Farmlands Co-Operative Society
03.2020 - 08.2022
Customer Services Representative
Farmlands Co-Operative Society
03.2019 - 03.2020
Hotel Duty Manager
Beaumont Hotel
02.2018 - 03.2019
First Year Health Science -
University of Otago
University Entrance - NCEA Level 1,2 and 3
Blue Mountain College
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