Annie Manaois
AUCKLAND,AUK
Summary
Dynamic and detail-oriented professional with experience at Accor, excelling in cleanliness and customer service. Proven ability in managing baking schedules and creating custom cakes as a self-employed home baker. Strong teamwork and time management skills ensure high-quality results and client satisfaction in fast-paced environments.
Overview
1
1
Certification
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Room Attendant
So/Auckland Accor
Auckland, New zealand
01.2026 - Current
- Cleaned guest rooms following Accor housekeeping standards and brand procedures.
- Changed linens, made beds, and refreshed bathroom supplies in assigned rooms.
- Restocked towels, amenities, and cleaning items for guest room readiness.
- Vacuumed carpets, dusted surfaces, and sanitized high-touch areas with care.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
Home Baker
Self-Employed
Philippines, General Trias
05.2017 - 11.2025
- Prepared a variety of baked goods for local customer and custom orders
- created personalized cakes including design made with fondant
- Managed baking schedules and ensured freshness and timely delivery
- Handled product pricing, customer communication, and feedback
- Handled product pricing, customer commumication, and feedback
- Maintain cleanliness and proper storage of baking tools and ingredients
Checker
SM Mart, Inc.
Philippines, Mani
08.2010 - 12.2010
- Verified merchandise prices, barcodes, and labels at SM Mart checkout counters.
- Checked customer purchases against receipts before bagging items.
- Inspected products for damage, expiration, and correct packaging.
- Balanced transaction and coordinated with checker supervisor
Office Clerk /Food Cashier
Kusinerong Pinoy
Philippines, Manila
07.2009 - 12.2009
- Answered phone calls and relayed messages to staff.
- Filed paper records and maintained organized office archives.
- Prepared correspondence, forms, and routine office paperwork.
- Received payments from customers via cash or credit card transactions.
- Prepared invoices for customers based on their orders and payment terms.
Food Attendant
Iloilo Grand Hotel
Philippines, Iloilo
06.2007 - 07.2009
- Greeted guests and answered dining questions in busy service areas.
- Served food and beverages using buffet and table service standards.
- Refilled supplies, condiments, and dining stations during meal periods.
- Cleared dishes, glassware, and waste from dining rooms and lounges.
- Followed food safety, hygiene, and sanitation procedures in service areas.
- Coordinated with kitchen staff and supervisors during daily service operations.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Maintained a positive attitude towards coworkers and customers at all times.
Telephone Operator Housekeeping
Iloilo Grand Hotel
Philippines, Iloilo
04.2007 - 06.2007
- Answered incoming calls with courteous hotel service and clear communication
- Transferred guest requests to front desk, housekeeping, and room service
- Updated call records and guest messages in hotel telephone logs
- Took messages from callers and accurately relayed details to intended staff.
- Responded to customers' requests for assistance with various issues they were having.
Education
Bachelor of Science - Cruise Ship Management
John B. Lacson Colleges Foundation-Molo,Inc
Philippines, Iloilo 06.2003 - 04.2006
Skills
- Cleanliness focus
- Food preparation
- Pastry production
- Time management
- Inventory monitoring
- Team collaboration
- Customer interaction
- Cashiering and POS
- Basic clerical work
Certification
- Best in Signature recipe in Bread and Pastry Production Training
- Bread and Pastry Production NCII
- Integrated Food Processing & Preservation
- Hair Care and Beauty Care
Timeline
Room Attendant
So/Auckland Accor
01.2026 - Current
Home Baker
Self-Employed
05.2017 - 11.2025
Checker
SM Mart, Inc.
08.2010 - 12.2010
Office Clerk /Food Cashier
Kusinerong Pinoy
07.2009 - 12.2009
Food Attendant
Iloilo Grand Hotel
06.2007 - 07.2009
Telephone Operator Housekeeping
Iloilo Grand Hotel
04.2007 - 06.2007
Bachelor of Science - Cruise Ship Management
John B. Lacson Colleges Foundation-Molo,Inc
06.2003 - 04.2006