Annie(sixuan) Wang
Auckland,AUK
Summary
Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
Overview
10
10
years of professional experience
Work History
Staff Member
Sunrise Hong Kong Cafe
Newmarket , Auckland
02.2015 - 09.2016
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Built and maintained working relationships with peers and upper management.
- Processed payments, issued receipts and provided change.
Duty Manager
Go go music cafe (North shore)
Auckland , Wairau Valley
11.2017 - Current
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Responded promptly to any emergency situations that arose during shifts.
- Delegated tasks appropriately amongst team members according to individual skillsets.
Education
Level 4 - Healthcare
New Zealand Skills And Education College
New Lynn, NZ05-2025
Some College (No Degree) - High School
St Mary's College
Ponsonby10-2020
Skills
- Culture Improvements
- Team Supervision
- Relationship Building
- Process updates
- Resource Allocation
- Customer Service
- Goal Setting
- Time Management
- Staff Training and Development
- Staff Training
- New Employee Training
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Timeline
Duty Manager
Go go music cafe (North shore)
11.2017 - Current
Staff Member
Sunrise Hong Kong Cafe
02.2015 - 09.2016
Level 4 - Healthcare
New Zealand Skills And Education College
Some College (No Degree) - High School
St Mary's College
Similar Profiles
Penny PanPenny Pan
Food Court Cashier & Order Coordinator at Baby Cafe Hong Kong BistroFood Court Cashier & Order Coordinator at Baby Cafe Hong Kong Bistro
YUK TING SUNYUK TING SUN
Waiter at Hong Kong Cafe MacquarieWaiter at Hong Kong Cafe Macquarie
Yi LeiYi Lei
Busboy at Hong Kong CafeBusboy at Hong Kong Cafe