Summary
Overview
Work History
Skills
Referees:
Timeline
Hi, I’m

Annquinette Sands

Auckland,AUK
Annquinette Sands

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 3 years of on the job experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Overview

20
years of professional experience

Work History

National Corporate Installations Ltd

General Manager
01.2020 - Current

Job overview

  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supervised employees through planning, assignments and direction.

National Corporate Installations Ltd

Accounts Manager
01.2015 - 01.2020

Job overview

  • Prepared P&L reports and financial statements for review by management.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Collaborated with accounting associates to improve reconciliation processes.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Improved year-end inventory audit process to increase accuracy.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Contacted vendors to follow up on late invoices.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Processed invoice payments and recorded information in account database.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Developed strong professional rapport with vendors and clients.
  • Gathered information to produce accounts payable reports for review.
  • Reconciled codes against services rendered.
  • Reconciled financial accounts using [Software program] software.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Produced and filed payroll reports every [Timeframe].
  • Generated relevant paperwork and payroll reports.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Entered corrected records into [Software] and added additional adjustments as required.
  • Calculated and applied wage garnishments.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
  • Coordinated child support deductions and distributed wage assignments.
  • Coordinated and planned work shift schedules according to availability.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Provided support during new employee interviews and orientations.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
  • Created and modified job descriptions within all departments.
  • Collaborated with recruiting agencies to identify qualified candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Scheduled or conducted new employee orientations.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Hired employees and processed hiring-related paperwork.

ELP Retail Ltd

Website Administrator
01.2010 - 01.2012

Job overview

  • Collaborated with developmental team to resolve usability issues and improve website functionality.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Selected products and items from shelves and pallets for customer orders.
  • Confirmed items picked for orders by keying codes into system.
  • Labeled boxes and placed in outbound collection areas.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.

ELP Retail Ltd

Personal Assistant
01.2005 - 01.2010

Job overview

  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Maintained clerical correspondence via email and phone.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Made travel arrangements for employee trips and conferences.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Accompanied clients to appointments and arranged transportation.
  • Documented key information from each service visit into detailed reports.
  • Submitted reports to and reviewed reports with supervisor.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Created PowerPoint presentations used for diverse business needs.
  • Created newsletters to share company updates and events.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed daily invoices, reports and proposals.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Managed and tracked expenses to meet company budget requirements.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Leveraged word processing software to create proposals, letters and memos.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
  • Obtained signatures for financial documents and internal and external invoices.

ELP Retail Ltd

Store Manager
01.2003 - 01.2005

Job overview

  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Enjoi Products Ltd

Office Administrator
01.2012 - 1 1

Job overview

  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Filtered emails based on importance and escalated issues to leadership.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.

Skills

  • Employee development
  • Sound judgment
  • Safety protocol
  • Staff training and development
  • Staff development
  • Schedule management
  • Financial administration
  • Staff supervision
  • Supervision and training
  • Customer relationship management
  • Client relations
  • Advertising and marketing
  • Communication skills
  • Staff training
  • Calm under pressure
  • Top talent recruiting, hiring and retention
  • Project scope
  • Team training and development
  • Customer experiences
  • Troubleshooting expertise
  • Project management
  • Profit and loss accountability
  • Financial document control
  • Leadership and team building
  • Team oversight
  • Recruiting and hiring
  • Data review
  • Employee scheduling
  • Proficient in Xero Accounting
  • Proficient in Workflow Max jobbing system
  • Proficient in IMS Payroll Software
  • Proficient in Microsoft Excel & Word

Referees:

Referees:
  • Zaid Musa Phone: 021 684 725
  • Ross Rooney Phone: 021 227 3705

Timeline

General Manager
National Corporate Installations Ltd
01.2020 - Current
Accounts Manager
National Corporate Installations Ltd
01.2015 - 01.2020
Office Administrator
Enjoi Products Ltd
01.2012 - 1 1
Website Administrator
ELP Retail Ltd
01.2010 - 01.2012
Personal Assistant
ELP Retail Ltd
01.2005 - 01.2010
Store Manager
ELP Retail Ltd
01.2003 - 01.2005

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Annquinette Sands