ANNSOFIE ENGEROS
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Sherwood Restaurant
01.2021 - Current
- Lead and train front-of-house staff to deliver exceptional service and maintain product consistency
- Oversee team productivity, staff scheduling, and cash management using Kounta, ensuring accurate cash-ups and invoice verification
- Coordinate menu updates, special events, and VIP arrivals, while fostering strong communication between kitchen and front-of-house
- Manage labor and food costs, ensuring alignment with budget goals
- Lead health and safety compliance, conduct tastings and training sessions with the Executive Chef, and promote sustainability initiatives
Supervisor/Manager
Fishbone Bar & Grill
01.2018 - 01.2020
- Company Overview: Top 100 NZ restaurant, specializing in locally sourced seafood and wines
- Progressed from waitress to Duty Manager at a top 100 NZ restaurant, specializing in locally sourced seafood and wines
- Trained staff in upselling and wine knowledge, and supervised a team of 4 during peak hours to deliver 170 covers nightly
- Contributed to achieving 4 stars on TripAdvisor
- Coordinated staff training with local suppliers, including Saffron farms, olive oil producers, and wineries, to enhance product knowledge
- Top 100 NZ restaurant, specializing in locally sourced seafood and wines
Senior Waitress
Canyon Food and Brewery Co.
01.2017 - 01.2018
- Delivered excellent service to craft beer enthusiasts, specializing in beer and food pairings to showcase Central Otago produce
- Developed a passion for the local craft beer market
Senior Waitress
Charlotte's Kitchen
Paihia
01.2017 - 01.2018
- Provided front-of-house service in a busy A La Carte restaurant
- Key duties included taking orders, running food, managing reservations, training junior staff, handling payments, and maintaining restaurant cleanliness
- Gained confidence in working both independently and as part of a team in a fast-paced environment
Food & Beverage Attendant
Valles World House & Bar&Cafe Diluca, Skistar
Sweden
01.2016 - 01.2017
- Served food and drinks, handled tills, and closed the bar at a ski resort in Sweden
- Assisted with event and tournament organization
- Focused on creating a welcoming atmosphere to encourage guest return
Waitstaff
Captain Cook Cruises
01.2015 - 01.2016
- Provided table service for 3-course meals on a cruise ship, managing my own section and drink orders
- Developed strong problem-solving and stress management skills while delivering excellent customer service
- Learned the importance of teamwork, preparation, and maintaining a positive attitude in high-pressure situations
Education
High School Diploma -
Thoreen Business School
Uppsala Sweden06-2014
Skills
- Payroll administration
- Team management
- Inventory control and record keeping
- Customer engagement
- Point of sale (POS) system operation
- Recruitment
- Restaurant operations management
- Training and onboarding
Personal Information
- Date of Birth: 02/21/95
- Driving License: International Open License
Languages
Swedish
English
Country Of Birth
Sweden
Timeline
Restaurant Manager
Sherwood Restaurant
01.2021 - Current
Supervisor/Manager
Fishbone Bar & Grill
01.2018 - 01.2020
Senior Waitress
Canyon Food and Brewery Co.
01.2017 - 01.2018
Senior Waitress
Charlotte's Kitchen
01.2017 - 01.2018
Food & Beverage Attendant
Valles World House & Bar&Cafe Diluca, Skistar
01.2016 - 01.2017
Waitstaff
Captain Cook Cruises
01.2015 - 01.2016
High School Diploma -
Thoreen Business School