Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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ANNU JOSE

Goodwood Heights,New Zealand

Summary

Experienced software testing professional with 4+ years in Manual and Automation Testing (Selenium). Skilled in debugging, cross-platform testing, and stakeholder communication, with a strong focus on quality, efficiency, and delivering reliable outcomes in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Tester

Chicking NZ Limited
, New Zealand
03.2025 - Current
  • Involved in the migration from the legacy SIPO system to the new Chicking POS software across multiple outlets.
  • Participated in the integration of the POS system with Uber Eats to automate order entry and printing.
  • Identified and resolved critical bugs including: Delayed order printouts, Failure to print multiple orders, System slowdowns and crashes during peak hours.
  • Collaborated with the Dubai technical team to troubleshoot issues, conduct root cause analysis, and implement system fixes.
  • Actively support day-to-day technical operations by diagnosing and resolving random software/hardware issues in the POS system.
  • Assisted in setting up and configuring POS systems and self-service kiosks for new store openings, including software installation, hardware testing, and connectivity checks.

Front Of House

Chicking
, New Zealand
03.2025 - Current
  • Greeted and served customers, ensuring a friendly and welcoming environment.
  • Handled cash, POS transactions, and processed customer orders accurately.
  • Packed takeaway and delivery orders while ensuring quality and correct items.
  • Maintained cleanliness and presentation of the front area and dining space.
  • Collaborated with kitchen and back-of-house teams to ensure efficient service.
  • Resolved customer complaints professionally and promptly, maintaining satisfaction.
  • Promoted daily specials and upsold menu items to enhance sales.
  • Ensured compliance with food safety and hygiene standards.
  • Handled in-person and phone orders efficiently and accurately.

Product Validation Engineer

UST
Bangalore, India
03.2020 - 08.2024
  • Led a team of six engineers to execute end-to-end validation processes, ensuring high-quality product delivery.
  • Developed automated test scripts using Python, improving workflow efficiency, and reducing manual testing efforts.
  • Performed sanity, functional, and regression testing to ensure firmware quality and reliability.
  • Automated validation workflows using Selenium WebDriver accelerate bug detection in tool UIs and reduce manual effort.
  • Debugged performance and integration issues across firmware and automation tools, enabling faster root cause identification and resolution.
  • Authored comprehensive test plans, scripts, and test cases to validate system functionality and performance.
  • Tracked and managed defects in JIRA and HSDES, leveraging automation logs for detailed repro steps, and collaborating with developers for quick resolution.
  • Performed cross-browser compatibility testing across multiple browsers, ensuring consistent functionality and user experience.
  • Validated tool compatibility across platforms and browsers through cross-environment automation scripts, ensuring reliable software performance.
  • Collaborated directly with clients to gather requirements, address feedback, and ensure project deliverables met expectations.
  • Collaborated with developers and product teams in Agile sprints, continuously updating and refining test cases to support evolving requirements.
  • Delivered regular validation reports to stakeholders, including test summaries, and status updates during daily standups.

Education

Bachelors - Computer Science and Engineering

Lourdes Matha College of Engineering & Technology
Trivandrum, Kerala
06.2018

Skills

  • Teamwork and coordination
  • Time management skills
  • Professionalism and a strong work ethic
  • Bug Tracking Tools: HSDES, JIRA
  • Programming Basics: Java, Python
  • Test Automation Tool: Selenium
  • Soft Skills: Communication Skills, Presentation Skills
  • Bug tracking
  • Integration testing
  • Performance testing
  • Communication skills
  • Automated testing

Certification

  • Certification in Diploma in Testing & Benchmarking, Keltron Knowledge Services Group, 02/01/19, Developed Proficiency in Concepts of Testing and Validation and Fundamentals Computer Architectures, Operating Systems and Hardware.
  • Certification in Software Testing, ICTAK Academy of Kerala, 05/01/22, Acquired expertise in Selenium concepts using Java.

Accomplishments

  • Received UST USTAR Shining Star Award for Driving Project towards completion without any Escalations and Surpassing Client Expectations.
  • Received Team Member of the Month Award.
  • Consistently recognized by management at Chicking for delivering excellent customer service and maintaining a positive and welcoming front-of-house atmosphere.
  • Received positive feedback from customers for prompt service, attention to detail, and professional communication.

References

References available upon request.

Timeline

IT Tester

Chicking NZ Limited
03.2025 - Current

Front Of House

Chicking
03.2025 - Current

Product Validation Engineer

UST
03.2020 - 08.2024

Bachelors - Computer Science and Engineering

Lourdes Matha College of Engineering & Technology

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ANNU JOSE