Anod Naser Alraee
Milford
Summary
Detail-oriented and experienced professional with a background in administration, marketing ,information technology, and data management.
Proven expertise in technical problem-solving, staff management, and stakeholder collaboration. Seeking a role where I can leverage my skills in communication, teamwork, and advanced computer proficiency to contribute to organisational success and innovation. Focused Administrator committed to maintaining productive and quality- driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Organized Administrative Coordinator known for high productivity and efficient task completion. Specialize in time management, office administration, and project coordination. Excel in communication, problem-solving, and adaptability to ensure smooth office operations and support organizational goals.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator and Marketing
Harcourt real estate
Auckland
08.2015 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Collaborated with cross-functional teams to create engaging content for promotions.
- Conducted market research to identify trends and customer preferences.
- Managed social media channels to increase audience engagement and reach.
- Analyzed campaign performance metrics to refine strategies for future initiatives.
- Assisted in the development of marketing materials such as brochures and newsletters.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
Customer Service Supervisor
Telcom
Wellington
12.2012 - 12.2013
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Established and updated work schedules to account for changing staff levels and expected workloads
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
- Interpreted management directives to define and document administrative staff processes
Administrator
Alsared group company
Badar
09.2009 - 10.2011
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
- Interpreted management directives to define and document administrative staff processes
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Employed proven problem-solving techniques to resolve issues quickly and effectively
Education
Certificate of Participation - Certificates in English Language Academic Level4
Dynaspeak
Auckland 07-2025
Professional Certificate - Google Cybersecurity
Coursera
USA 09-2024
Certificate of Participation - English Language Level 3 And Level 2
Dynaspeak
Auckland-New Zealand 06-2021
Bachelor of Applied Science - ( Science of Computer)
Shatt Alarab university
Basra, Iraq05.2011
Skills
- Employee development
- Data entry
- Schedule management
- Meeting coordination
- Report analysis
- Data managemen
- Business Administration
- Information Technology Specialist
- Policy and procedure modification
- Scheduling
- Database administration
- Staff management
- Data collection
- Hardware installations
- Problem-solving skills
- Advanced computer proficiency
- Stakeholder collaboration
- Microsoft Access
- Budget monitoring
- Vendor management
- Microsoft Excel
- Excellent communication
- Team building
References
Available upon request.
Personal Information
- Date of Birth: 04/24/87
- Nationality: New Zealand citizen Iraqi citize
Timeline
Administrative Coordinator and Marketing
Harcourt real estate
08.2015 - Current
Customer Service Supervisor
Telcom
12.2012 - 12.2013
Administrator
Alsared group company
09.2009 - 10.2011
Certificate of Participation - Certificates in English Language Academic Level4
Dynaspeak
Professional Certificate - Google Cybersecurity
Coursera
Certificate of Participation - English Language Level 3 And Level 2
Dynaspeak
Bachelor of Applied Science - ( Science of Computer)
Shatt Alarab university