ANOUSHKA MANDAL
Auckland,AUK
Summary
Diligent Project Administrator with proven track record in managing project timelines and ensuring seamless communication across teams. Facilitated successful completion of multiple projects by streamlining administrative processes and improving documentation accuracy.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Project Administrator
SolarZero
07.2023 - 11.2024
- Actively manage your workflow and lead times to ensure customer satisfaction while achieving the business goals
- Maintain and build good working relationships with internal and external service providers including, but not limited to, Electrical Inspectors, Meter Hangers, Solar Installers, Network Companies, and Energy Retailers
- Adhere to existing business policies & procedures to achieve desired business outcomes
- Complete relevant documentation thoroughly and accurately including checklists and timesheets
- Maintain a clean and efficient workspace at all times
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Understand, comply with and promote all company health and safety policies and procedures
- Organized critical documentation for easy access and retrieval, increasing team productivity.
Energy Specialist
SolarZero
04.2022 - 07.2023
- Assisted customers with complex technical situations in understandable terms.
- Own the customer issues and deliver end to end resolution
- Maintained prompt and courteous resolution processes.
- Coordinated installation schedules.
- Collaborated with various departments to create a comprehensive customer support knowledge base.
- Live troubleshooting support offered to customers with hardware, software, and internet connectivity issues.
- Commissioned systems in accordance with guidelines.
- Monitored customer experience post field service appointment to ensure system uptime.
- Ensured remediation jobs were attended to and resolved promptly.
- Support installers/FSPs in the field to ensure the systems are correctly commissioned
- Support in managing the fleet effectively and efficiently
- Collaborated with engineering teams to develop innovative energy-saving technologies.
- Identified areas for improvement in existing systems by analyzing data from utility bills, meters, sub-meters, and building automation systems.
- Enhanced client satisfaction with personalized energy management strategies and ongoing support.
Customer Service representative
Sky Network Tv Ltd
01.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Technical Support Specialist
Concentrix
05.2020 - 11.2020
- Handling incoming help requests from end users via telephone, Working with Concentrix is my first contact center job roll where I was performing troubleshooting and research towards the resolution of technology related problems alongside customer satisfaction
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Escalating problems where necessary to the appropriately experienced technician or management
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Walked individuals through basic troubleshooting tasks.
- Recording, documenting and tracking the help desk request problem solving process, including all productive and unproductive decision made and action taken towards the final resolution
- Accessing software updates, knowledge bases, and frequently asked question and resources to aid problem resolution
- Identifying and learning appropriate software and Hardware used supported by the Organization
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Customer Service Representative
Perpetual Energy West Ltd
03.2019 - 05.2020
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Travel Consultant
Make My Trip Pvt. Ltd.
08.2016 - 12.2017
- Contributed to the agency''s growth through the consistent acquisition of new clients via referral networks and targeted outreach efforts.
- Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries.
- Maximized profits by upselling additional products such as excursions or upgrades whenever appropriate opportunities arose during consultation sessions.
- Conducted thorough research on destinations, accommodations, activities, and transportation options to provide comprehensive travel proposals.
- Attended industry conferences regularly to network with key players and stay current on emerging trends within the leisure travel field.
- Received positive feedback from clients consistently due to outstanding communication skills and timely followups.
- Organized group trips effectively by coordinating all logistics and managing special requests from participants.
- Kept up-to-date with industry trends and destination information, enabling informed advice for client travel planning.
- Streamlined booking processes for efficiency, resulting in expedited reservations and reduced wait times.
Education
B.SC - Airline, Tourism And Hospitality
Lovely Professional University
Phagwara, Punjab01.2014
Skills
- Adaptability
- Self motivated
- Motivational skills
- Attention to detail
- Effective communication
- Self control and integrity
- Multi-project coordination
- Customer relations
- Dependable and hardworking
- Employee training
- Decision-making
- Teamwork
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
Personal Information
Marital Status: Permanent Resident
References
On Request
Skillsummary
- Great Communication skills
- People Person
- Able to work as part of a team
- Responsible
- Hard worker
- Honest
- Works well under pressure
- Decisive
- Enthusiastic
- Adaptability
- Self motivated
- Go getter Attitude
Languages
English
Native or Bilingual
Hindi
Full Professional
Bengali
Full Professional
Timeline
Project Administrator
SolarZero
07.2023 - 11.2024
Energy Specialist
SolarZero
04.2022 - 07.2023
Customer Service representative
Sky Network Tv Ltd
01.2021 - 04.2022
Technical Support Specialist
Concentrix
05.2020 - 11.2020
Customer Service Representative
Perpetual Energy West Ltd
03.2019 - 05.2020
Travel Consultant
Make My Trip Pvt. Ltd.
08.2016 - 12.2017
B.SC - Airline, Tourism And Hospitality
Lovely Professional University
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