Anshul Anshul
Blockhouse Bay,Auckland
Summary
A dedicated and compassionate customer service professional with over 15 years of
experience in social services and customer support. Seeking to leverage expertise in
communication, problem-solving, conflict resolution to contribute to the
Organization’s mission of providing exceptional support and services to the
community.
Overview
15
15
years of professional experience
Work History
Store Manager
Hell Pizza
, AKL
11.2021 - Current
- Lead and motivate staff to provide exceptional customer service and maintain high standards of food quality
- Recruit, hire, train, and evaluate team members to ensure an effective and cohesive work environment
- Schedule staff shifts and assign duties to ensure adequate coverage during peak hours
- Oversee day-to-day operations, including food preparation, order taking, and delivery services
- Monitor the quality of food and service, ensuring adherence to health and safety regulations
- Handle customer complaints and inquiries in a professional and courteous manner
- Ensure that customer service standards are met and exceeded, resulting in a positive dining experience
- Implement strategies to increase customer loyalty and satisfaction.
Store Manager
Hell Pizza
- 08.2021
- Lead and motivate staff to provide exceptional customer service and maintain high standards of food quality
- Recruit, hire, train, and evaluate team members to ensure an effective and cohesive work environment
- Schedule staff shifts and assign duties to ensure adequate coverage during peak hours
- Oversee day-to-day operations, including food preparation, order taking, and delivery services
- Monitor the quality of food and service, ensuring adherence to health and safety regulations
- Handle customer complaints and inquiries in a professional and courteous manner
- Ensure that customer service standards are met and exceeded, resulting in a positive dining experience
- Implement strategies to increase customer loyalty and satisfaction.
Assistant Manager
Hell Pizza
04.2017 - 06.2020
- Managing and coordinating the entire operation of the store during scheduled shifts
- Carry out Staff training and identifying areas for further training
- Create an environment that encourages team member's growth and development
- Assist in building sales to meet company goals
- Respond to customer complaints when needed.
Crew Member
Hell Pizza
12.2015 - 03.2017
- Serve customers promptly, politely and informatively
- Manage customer service to a high level of customer satisfaction
- Follow food preparation guidelines
- Seize opportunities to up sell and encouraging ordering.
Team Leader
Competent Synergies Pvt Ltd
, India
11.2012 - 06.2014
- Supervise and lead a team of tele service representatives to ensure high levels of performance and productivity
- Foster a positive team environment that encourages collaboration, accountability, and professional growth
- Conduct regular team meetings to communicate updates, share feedback, and address concerns
- Monitor call handling metrics and key performance indicators (KPIs) to assess team performance and identify areas for improvement
- Provide coaching, feedback, and support to team members to enhance their performance and skill set
- Conduct regular performance evaluations and set individual and team goals.
Customer Service Representative
Intelenet Global Services Pvt Ltd
, India
08.2009 - 02.2012
- Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
- Assist customers with product-related questions, technical issues, and service- related inquiries
- Identify and troubleshoot customer problems, providing appropriate solutions or escalating issues when necessary
- Handle customer complaints and grievances, ensuring resolutions are achieved to enhance customer satisfaction.
Education
Diploma - Business Management Level
New Zealand Institutes of Studies
06.2016
Bachelor of Commerce -
Karnataka State Open University
07.2013
Skills
- Excellent Communication: Strong verbal and written communication skills
- Adept at conveying information clearly and empathetically
- Customer Service Expertise:
- Proven ability to manage inquiries with patience
- And professionalism, ensuring a positive experience for clients
- Conflict Resolution: Skilled in mediating and resolving conflicts, ensuring client
- Satisfaction while adhering to policies and procedures
- Problem-Solving: Ability to assess situations quickly and provide appropriate
- Solutions in a timely manner
- Cultural Competency: Understanding and respect for diverse backgrounds
- Ensuring an inclusive approach to customer service
- Multitasking: Proven ability to handle multiple tasks efficiently in a fast-paced
- Environment
Timeline
Store Manager
Hell Pizza
11.2021 - Current
Assistant Manager
Hell Pizza
04.2017 - 06.2020
Crew Member
Hell Pizza
12.2015 - 03.2017
Team Leader
Competent Synergies Pvt Ltd
11.2012 - 06.2014
Customer Service Representative
Intelenet Global Services Pvt Ltd
08.2009 - 02.2012
Store Manager
Hell Pizza
- 08.2021
Diploma - Business Management Level
New Zealand Institutes of Studies
Bachelor of Commerce -
Karnataka State Open University
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