ANSLIN ALAPAE SATUI
Papakura,AUK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Returns Associate
Ingram Micro
Wiri, AUK
03.2026 - Current
- Processed incoming returns efficiently, ensuring accurate documentation and compliance with company policies.
- Collaborated with team members to identify discrepancies and resolve issues related to returned merchandise.
- Utilized inventory management systems to track return status and update stock levels in real-time.
- Conducted quality checks on returned items, determining resale viability based on condition standards.
- Implemented process improvements that reduced return processing time, enhancing overall operational efficiency.
- Maintained organized records of all returns, facilitating smooth audits and inventory reconciliations.
- Provided exceptional customer service during return interactions, addressing inquiries and ensuring satisfaction.
- Increased productivity through streamlined processes and system efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Recruitment Co-ordinator
Enterprise Recruitment
Penrose
09.2025 - 12.2025
- Coordinated recruitment processes to ensure timely candidate sourcing and engagement.
- Utilized applicant tracking systems to streamline candidate management and improve workflow efficiency.
- Assisted in the development of job descriptions and postings to attract qualified candidates.
- Conducted initial candidate screenings to assess qualifications and cultural fit for positions.
- Collaborated with hiring managers to understand staffing needs and align recruitment strategies accordingly.
- Organized interview schedules and facilitated communication between candidates and interview panels.
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated incoming job requisitions and applications.
Employment Recruiter
Alignz Recruitment
Manukau
01.2023 - 04.2024
- Conducted thorough reference checks to verify candidates'' employment history, credentials, and performance capabilities.
- Increased placement rates through effective screening and assessment of candidates'' skills, experience, and fit with company culture.
- Improved client satisfaction by maintaining regular communication and providing progress updates on recruitment efforts.
- Leveraged both active and passive recruitment methods to identify and attract top talent in a competitive market.
- Maintained up-to-date knowledge of industry trends and best practices in recruitment through ongoing professional development activities.
- Reduced time-to-hire with proactive recruitment strategies, such as targeted outreach and networking events.
- Enhanced candidate pool by utilising various sourcing methods, including job boards, social media, and referrals.
- Organised job fairs and campus recruiting events to attract a broader range of potential candidates for open positions.
- Ensured legal compliance in all aspects of recruiting activities, including adherence to equal opportunity guidelines and data privacy regulations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
Vet Nurse/Administrator
Great South Vets
Papatoetoe, Auckland
04.2021 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Offered medical advice and support to families to assist geriatric and terminally ill pets.
- Delivered excellent service to pet owners to drive repeat business.
- Used non-aggressive animal management to restrain animals during examinations or vaccinations.
- Prepared food to meet needs of animals under care with appropriate meals.
- Followed precise feeding instructions and schedules for animals under care.
- Reviewed medical records and notes to discern nature of visit and tests or procedures needed.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Maintained detailed records of animal health care and diagnostic treatments.
- Maintained personnel records and updated internal databases to support document management.
Customer Service Representative/ Part Time
F&G Charitable Trust
Auckland
01.2017 - 2020
- Calm and Professional
- Under Pressure
- Issue and Complaint Resolution
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
NCEA Level 1-3 -
Sir Edmund Hillary Collegiate
Otara2020
Skills
- Attention to Detail
- Problem-Solving
- Behavior Support
- Goal Setting
- Mental Health Crisis Response
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Email management
- Task prioritisation
- Inbound and outbound calling
- Time management
- Complaint resolution
- Office administration
- Good communication skills
Timeline
Returns Associate
Ingram Micro
03.2026 - Current
Recruitment Co-ordinator
Enterprise Recruitment
09.2025 - 12.2025
Employment Recruiter
Alignz Recruitment
01.2023 - 04.2024
Vet Nurse/Administrator
Great South Vets
04.2021 - 01.2023
Customer Service Representative/ Part Time
F&G Charitable Trust
01.2017 - 2020
NCEA Level 1-3 -
Sir Edmund Hillary Collegiate