Antarria Hartley
Hamilton,New Zealand
Summary
Experienced retail professional with a proven background in store leadership, team development, and sales performance across fashion, optical, and big-box retail. Recognised for maintaining high operational standards, supporting staff growth, and delivering consistent customer-focused results in high-volume environments.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Jay Jays
chartwell, Chartwell
11.2025 - Current
- Maintain store appearance by organising ensuring cleanliness.
- Operate point of sale system for transactions and customer inquiries.
- Handling stock
- Being a part of the Business means I have opportunities to work in other stores. Such as Dotti and Just Jeans showing my availability and flexibility are great. Store managers have been able to rely on me too run days in there store knowing I will do well . I’m highly professional and thrive in management roles.
Store Manager
Sunglass Hut
Chartwell, New Zealand
09.2025 - 11.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed strong relationships with customers to enhance loyalty and repeat business.
- Collaborated with team members to maintain high standards of store presentation.
- Trained new staff on customer service protocols and product knowledge essentials.
- Identified opportunities for upselling additional products or services to customers.
- Collaborated with coworkers in order to provide exceptional customer service at all times.
- Managed payroll processes including time tracking and budgeting.
Store Management
Postie Plus
Hamilton, New Zealand
03.2024 - 09.2025
- Participated in weekly meetings with other store managers to discuss best practices.
- Ensured accurate cash handling procedures were followed at all times.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted in training staff to enhance customer service skills.
- Managed inventory levels to ensure product availability and accuracy.
- Coordinated daily store operations to improve efficiency and workflow.
- Implemented visual merchandising standards to enhance product presentation.
Assistant Store Manager
EB Games
Hamilton, New Zealand
04.2022 - 10.2024
- Assisted in daily store operations and team management at a leading gaming retailer.
- Trained and mentored new staff on customer service and sales techniques.
- Managed inventory levels and organised stockroom for optimal efficiency.
- Ensured visual merchandising standards aligned with company guidelines and promotions.
- Facilitated employee scheduling and maintained payroll records for accurate reporting.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Senior Retail Assistant
Bed Bath & Beyond
Hamilton, New Zealand
01.2013 - 01.2022
- Delivered consistent customer service and sales support
- Maintained visual merchandising and store presentation standards
- Assisted with stock management and daily store operations
- Maintained visual merchandising standards throughout the sales floor.
- Managed inventory levels and conducted stock replenishment daily.
- Organized store shelves, displays and backrooms for new merchandise and restocked existing items.
- Supervised a team of retail associates ensuring tasks were completed efficiently.
Skills
- Retail Store Management
- Team Leadership & Development
- Sales Performance & KPI Management
- Visual Merchandising
- Customer Experience Excellence
- Rostering & Daily Operations
- Stock Control & Loss Prevention
- Training, Coaching & Performance Reviews
- Strong leadership presence in fast-paced retail
- Ability to step into senior responsibility quickly
- High attention to store standards and presentation
- Confident communicator with staff and customers
- Team leader
References
Available upon request
Timeline
Retail Sales Associate
Jay Jays
11.2025 - Current
Store Manager
Sunglass Hut
09.2025 - 11.2025
Store Management
Postie Plus
03.2024 - 09.2025
Assistant Store Manager
EB Games
04.2022 - 10.2024
Senior Retail Assistant
Bed Bath & Beyond
01.2013 - 01.2022