Summary
Overview
Work History
Education
Skills
References
Timeline
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ANTENEH TAFESSE

Melbourne,Australia

Summary

Enthusiastic and dedicated professional with a diverse background in customer service, transportation, and tourism. With over seven years of experience across various roles, I bring exceptional communication skills, creative problem-solving abilities, and a passion for providing outstanding guest relations. My background in public speaking, local history, and customer engagement ensures memorable and high-quality experiences for all clients.

Overview

8
8
years of professional experience

Work History

Taxi Driver

Alert Taxis
Auckland
01.2023 - 03.2024
  • Provided safe and reliable transportation services for clients.
  • Developed strong relationships with regular customers to enhance service quality.
  • Ensured timely arrivals and departures, adhering strictly to schedules.
  • Adapted to unexpected changes, maintaining service efficiency and customer satisfaction.

Tour Guide

Yournzdriver
Auckland
05.2022 - 02.2024
  • Guided groups of varying sizes on scheduled tours, providing tailored presentations for diverse audiences.
  • Built personal relationships with guests to promote positive experiences.
  • Continuously updated knowledge on tour areas, culture, and history to deliver accurate and engaging information.
  • Handled customer inquiries and concerns professionally, boosting satisfaction.
  • Worked collaboratively with team members to enhance overall tour quality.

Taxi Dispatcher

Auckland Taxi Vans
Auckland
06.2021 - 11.2023
  • Managed peak periods effectively to ensure smooth operations.
  • Directed drivers using advanced local geography knowledge for optimal routing.
  • Handled multiple phone lines, addressing fare inquiries and availability.
  • Fostered a positive work environment through clear communication with drivers.
  • Resolved customer complaints and inquiries, enhancing satisfaction.

Courier Contractor

DHL Express
Auckland
09.2016 - 08.2019
  • Prioritized urgent deliveries effectively under tight deadlines.
  • Maintained strong client relationships through excellent customer service.
  • Optimized delivery routes for enhanced efficiency.
  • Handled fragile parcels with care to minimize damage.
  • Collaborated effectively with team members to ensure timely deliveries.

Education

Finished High School -

Mount Albert Grammar School
New Zealand

Skills

  • Public Speaking
  • Presentation Skills
  • Local History
  • Exceptional Communication
  • Creative Solutions
  • Guest Relations
  • Customer Engagement

References

Available upon request.

Timeline

Taxi Driver

Alert Taxis
01.2023 - 03.2024

Tour Guide

Yournzdriver
05.2022 - 02.2024

Taxi Dispatcher

Auckland Taxi Vans
06.2021 - 11.2023

Courier Contractor

DHL Express
09.2016 - 08.2019

Finished High School -

Mount Albert Grammar School

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ANTENEH TAFESSE