Anthea Locke

• Improved customer service rankings by resolving issues quickly and accurately.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Consulted with managers to organize special events and promotions.

Empire Fury was an independent option for musicians (predominantly NZ) to take care of their merchandise on the road. This could be tailored to their needs - i.e - Having someone turn up on show nights to merchandise and sell their wares. To someone fully capable of working with management behind the scenes: designing, choosing/ allocating stock amounts for different shows/ providing own eftpos/ merching tools/ float and a good attitude!

This was a lucrative and very successful business, on top of tours I also held contracts with venues for merchandise and was constantly busy.

Unfortunately - with covid, went my business.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.

Berlin based - traveled to Spain, Italy, Morocco, Vienna, Prague, Georgia, Armenia, Azerbaijan, The Balkans, Oman, Qatar, Malaysia, Thailand, Vietnam. plus more!