Anthony Hogg
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hirepool Heavy Hire Assistant Manager
Bradley Whitewood
10.2022 - Current
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Hirepool Northshore Service Person
Reid Stephen
11.2019 - 10.2022
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Completed a number of outbound follow-up calls each day to qualified prospects interested in our offerings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Agricultural Power Machinery
Northcote College
Northcote Point, NZ09.2019
Skills
- Clerical Staff Oversight
- Office Meetings
- Effective Problem-Solving
- Microsoft Office
- Travel Arrangements
- Motivational Leadership
- Customer Loyalty
- Issue Response and Resolution
- Customer Relations and Communications
- Continuous Development
Certification
Trained and Certified Elevated platform machinery.
Trained and Certified F,W,T,R Endorsements.
Full Drivers licence Class 1.
Timeline
Hirepool Heavy Hire Assistant Manager
Bradley Whitewood
10.2022 - Current
Hirepool Northshore Service Person
Reid Stephen
11.2019 - 10.2022
No Degree - Agricultural Power Machinery
Northcote College
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