Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Anthony Hogg

Auckland ,Silverdale

Summary

Dynamic professional with extensive experience at Hirepool Equipment Rental, excelling in customer service, equipment and maintenance and team leadership. Proven track record in enhancing customer satisfaction and fostering strong relationships. Skilled in problem-solving and operations management, consistently delivering high-quality service while maintaining a safe and organized environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Person

Hirepool Equipment Rental North Shore
11.2019 - 10.2022
  • Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
  • Utilized problem-solving skills to address complex customer needs effectively.
  • Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
  • Collaborated with team members to ensure optimal service quality for all customers.
  • Identified potential safety hazards through routine checks of supplies, equipment and environment.
  • Established strong relationships with clients, leading to increased trust and loyalty.
  • Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved customer satisfaction by providing timely and accurate services in a professional manner.
  • Assisted customers with various inquiries, resolving issues quickly and efficiently.
  • Upheld company standards of excellence through consistent delivery of high-quality services.
  • Resolved issues quickly to maintain productivity goals.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Followed safety procedures and guidelines to maintain safe working environments.

Assistant Manager

Hirepool Equipment Rental Silverdale Heavy Hire
10.2022 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

NCEA Level 3 - Wood Work

Northcote College
Northcote Point, AUK

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Task delegation
  • Conflict resolution
  • Operations management
  • Attention to detail

Certification

Wheels, tracks and roller certification

Fork hoist certification

Elevated work platform certification

(Including cherrypickers, scissor lift and knuckle boom and telescopic boom lift certification)

Additional Information

I am a hard working passionate person who takes pride in my workmanship to make sure I do the best of my ability to enjoy excel and maintain a healthy lifestyle while putting in the hours and effort to be the best I can be.

Timeline

Assistant Manager

Hirepool Equipment Rental Silverdale Heavy Hire
10.2022 - 05.2025

Service Person

Hirepool Equipment Rental North Shore
11.2019 - 10.2022

NCEA Level 3 - Wood Work

Northcote College

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Anthony Hogg