Anthony Maquiling
Tasman,Richmond
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Butcher
Alliance Farmer's Produce (Nelson Plant)
Tasman, Nelson
03.2023 - Current
- Maintaining safety and sanitation from start to finish.
- Skinned lamb, mutton, sheep using knives and roller.
- Fillet cow head using a fillet gun and roller.
- Operated equipment such as knives, fillet gun, roller, and other tools to perform the slaughtering process.
- Ensured compliance with all government regulations regarding animal welfare and food safety standards.
- Conducted regular maintenance on all equipment used in the facility to ensure its proper functioning.
- Cleaned and maintained work areas, tools, and machinery in a safe and sanitary condition.
- Adhered to strict safety protocols while operating heavy machinery used in the slaughtering process.
- Member of clean-up maintenance team every after shift.
- Ensured work areas were clean and organized by sweeping, mopping, vacuuming, and dusting surfaces.
- Maintained cleaning equipment in a safe and efficient manner according to company guidelines.
Butcher
Jimfer's meatshop
Philippines, Sibulan
05.2019 - 02.2023
- Cleaned and sanitized work areas to maintain health standards.
- Maintained a clean working environment by regularly mopping floors and wiping down surfaces.
- Received and processed customer orders for meat products.
- Adhered to store policies regarding sanitation protocols during preparation of foods.
- Sharpening all the knives with a sharpening stone, then using a sharpening steel to ensure the sharpness of the knife edge and all other equipment.
- Receiving the whole pork carcass from a delivery van, inspecting it, and then transferring the carcass to the cutting/working area. We are averaging 5-6 whole pork carcass (90kls above each)per day.
- Clean and wipe pork carcass before cutting into primal cuts and debone. (primal cuts such as; pork shoulder, loin, belly, pork ham).
- Cut or prepare meats to specification or customer's order/request. We make sure a clean cut meat in able to attract the customer's in buying our meat displayed.
- Skinning the pork head to remove the pork mask.
- Chop all the bones (from cervical, thoracic, lumbar, sacral, scapula, hip bone, bone marrow or femur and humerus) in to small parts then display.
Customer Service Representative
Qualfon Phils Inc.
Philippines, Dumaguete City
12.2013 - 10.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Process refund on unauthorized charges, create ticket for possible scam.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Freelancer Cook
Freelancing (no company)
Philippines, Dumaguete City
01.2014 - 07.2021
- Offer and perform cooking on special occasions (such as: birthdays, feast, celebrations, and any kind of parties.)
- Cook large portion of menu for big occasions (serving more than 50 pax.)
- Serving different kinds of Filipino dishes.
- Operated food cart during pandemic 2020-2021, serving selected low price menu (such as beef pares, pork sisig, beef and mushroom, pork steak).
Operation Supervisor
Mooon Cafe Dumaguete (Mexican-inspired restaurant)
Philippines, Dumageute City
11.2009 - 12.2013
- Monitored staff performance and provided feedback for improvement.
- Ensured compliance with all safety regulations in the workplace.
- Directed employees on how to use equipment properly and safely.
- Maintained accurate records of employee attendance and performance reviews.
- Trained new employees on proper job functions and company policies and procedures.
- Implemented cost-saving measures throughout the organization's operations.
- Provided support to other departments as needed to meet organizational goals.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Developed strong relationships with customers through excellent customer service practices.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Prepared reports on operational performance metrics and presented them to management team.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Trained, mentored and motivated employees to maximize team productivity.
Service Crew/Food Waiter
Jollibee Foods Corporation
Philippines, Dumaguete City
05.2008 - 10.2008
- Removed dirty dishes from tables in a prompt and efficient manner.
- Ensured that all dishes were served at the correct temperature and garnishes were properly presented on plates.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Greeted customers and provided menus to guests.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Education
Bachelor of Science - Industrial Technology
Negros Oriental State University
Dumaguete City, Philippines03-2012
High School Diploma -
Negros Oriental High School
Dumaguete City, Philippines04-2002
Skills
- Slaughtering
- Meat Preparation
- Meat Cutting
- Sanitation Procedures
- Multitasking and prioritization
- Customer service abilities
- Customer Service
- Sales
- Purchasing stock
- Strong team member
- Computer application knowledge
- Sanitation Practices
- Recipe Development
- Food presentation
- Food safety knowledge
- Safety practices
- Safe cleaning with chemicals
- Interior and exterior cleaning
- Sweeping and Mopping
- Cleaning and sanitizing
- Proper chemical handling
Accomplishments
- Granted a Scholarship from a random customer - Mooon Cafe Dumaguete
- Promoted Supervisor (from waiter) - Mooon Cafe Dumaguete
- Rank number 1 performance evaluation - Mooon Cafe Dumaguete
- Crew of the month - Jollibee Foods Corporation
- Best in Customer Relation - Jollibee Foods Corporation.
Languages
English
Professional
Certification
- Butchering/Meat Cutting/Deboning Course - April 2022 to June 2022
- Food Handler's Course - May 2022
- Basic First Aid Training - May 2022
References
References available upon request.
Timeline
Butcher
Alliance Farmer's Produce (Nelson Plant)
03.2023 - Current
Butcher
Jimfer's meatshop
05.2019 - 02.2023
Freelancer Cook
Freelancing (no company)
01.2014 - 07.2021
Customer Service Representative
Qualfon Phils Inc.
12.2013 - 10.2022
Operation Supervisor
Mooon Cafe Dumaguete (Mexican-inspired restaurant)
11.2009 - 12.2013
Service Crew/Food Waiter
Jollibee Foods Corporation
05.2008 - 10.2008
Bachelor of Science - Industrial Technology
Negros Oriental State University
High School Diploma -
Negros Oriental High School
- Butchering/Meat Cutting/Deboning Course - April 2022 to June 2022
- Food Handler's Course - May 2022
- Basic First Aid Training - May 2022
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