Anthony McCallum
Nelson,NSN
Summary
I am hardworking and strong team leader that is looking for a employer committed to staff development. I have been in a leadership role for about 5 years, and in that time I have foisted strong relationships with my team and led them in their careers to be independent within their roles. In my current position, I have implemented strong processes that are easy to follow and well organized which have resulted in the best results for my team members and our customers. I have a strong drive for customer satisfaction - I take complaints very seriously and use these experiences to question and improve the status quo. I have a strong background as an automotive technician, which has served me well as a manager and enabled me to progress to into a leadership position. Over the past year, I have learnt a lot about leading a team and I am keen to expand and develop these skills in a role that will support my all potential.
Overview
12
12
years of professional experience
Work History
After-Sales Manager
Bowater Hyundai
09.2022 - Current
- Implemented processes that increased customers satisfaction, by detailing clear description of work that is going to be carried out on clients vehicles and any costs that come with the work, as well as detailed description on invoices.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Any issues with client vehicles are kept updated with tech progress any part delays and managing clients in a calm and professional manner.
- Regular record keeping, updating and maintaining NZTA QMS records keep to NZTA requirement's, PDI (Pre delivery inspections) records maintained and digitized. I also managed the parts department keeping track of parts on back order and followed up if expected ETA was exceeded.
- KPI's - I have a great understating of these and monitored daily weekly and followed up with my team.
- Staff roosting and timesheets monitored weekly - any discrepancies followed up. Annal leave organized and approved at my discretion.
Workshop Controller
Bowater Hyundai
11.2020 - 09.2022
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed and implemented quality assurance improvements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
Work Shop Foreman
Dayman Motors
02.2012 - 11.2020
- Prepared, operated and maintained tools and equipment of 8 bay workshop.
- Inspected completed work to verify quality standards and compliance with criteria.
- Checked equipment to determine if maintenance was required.
- Scheduled job assignments for team of 8 technicians and monitored progress and performance.
- Established clear priorities and quality standards.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Made sure that job cards were being accurately completed and presentable.
- Adhered to companies heath and safety policies and enforced.
- Insured that worked carried out by staff was compliant to manufactures standards and meet NZTA VRIM requirements to be safe on our roads.
Education
No Degree - Management Aftersales Training Automotive Based
Hyundai Training
Auckland, NZ10.2023
No Degree - Manufacturer Automotive Base Traning
Aftersales Technical Training
Auckland, NZCertificate in Automotive Engineering - Automotive Technician
MITO
MITO03.2010
Skills
- Dealership standards
- Maintaining controlled records
- Workshop equipment organization and maintenance
- Customer care
- Maintaining clean work areas
- Customer inquiries
- Operational efficiency
- Team support
- Team recruiting and onboarding
- Negotiation and conflict resolution
- Employee coaching and mentoring
Timeline
After-Sales Manager
Bowater Hyundai
09.2022 - Current
Workshop Controller
Bowater Hyundai
11.2020 - 09.2022
Work Shop Foreman
Dayman Motors
02.2012 - 11.2020
No Degree - Management Aftersales Training Automotive Based
Hyundai Training
No Degree - Manufacturer Automotive Base Traning
Aftersales Technical Training
Certificate in Automotive Engineering - Automotive Technician
MITO
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