ANTHONY MOSER
Auckland,Auckland Central
Summary
Organized office professional with top-notch administrative skills and solid background hospitality industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Night Auditor
HERITAGE HOTEL
2023.05 - Current
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
CHOICE PLAZA
2018.08 - 2023.04
- Oversaw day-to-day operations
- Worked flexible hours across night, weekend and holiday shifts.
- Oversaw reservations received from direct calls and provided room availability information to travel sites such as Expedia, Booking.com.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Duty Manager
SKYCITY
2017.08 - 2018.06
- Adhered to Sale and Supply of Alcohol Act 2012 guidelines to maintain total compliance with license.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
Duty Manager/Disc Jockey/Bartender Supervisor
THE WHITE HOUSE - ADULT AND ENTERTAINMENT CLUB
2015.07 - 2017.03
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Team Leader
Hospitality Agency: RE_HOSPITALITY And OFF TO WORK
2014.07 - 2015.03
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Duty Manager
LOVE MACHINE CLUB
2014.01 - 2014.06
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Show Assistant
GREAT MOSCOW CIRCUS
2013.04 - 2013.12
- Worked with team to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Assisted in all technical and practical effect setup for each artist's performances and broke down all equipment at close of each show.
- Worked with fellow Moscow Circus performers to execute successful performances each shows.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Commerce -
Auckland University of Technology
Auckland, NEW ZEALAND2021
Certificate Level B2 - English Language Upper Intermediate
Seafield English School
Auckland, NEW ZEALAND2021
International English Language Testing System - Academic Overall Band Score 6.5
IELTS
Auckland, NEW ZEALAND2020
Manager Certificate - Hospitality
Omega Hospitality
Auckland, NEW ZEALAND2017
License Controller Qualification (LCQ) - Hospitality
Omega Hospitality
Auckland, NEW ZEALAND2017
Diploma Level 6 - Business
N.Z.I.O.S New Zealand Institute of Studies
Auckland, NEW ZEALAND2016
Diploma Level 5 - Management
N.Z.I.O.S New Zealand Institute Of Studies
Auckland, NEW ZEALAND2015
Certificate Level 2 - Health And Safety in The Workplace
Off To Work
London, UNITED KINGDOM2015
Certificate Level 2 - Principles of Manual Handling
Off To Work
London, UNITED KINGDOM2015
Certificate Level 2 - Food Safety in Catering
Off To Work
London, UNITED KINGDOM2015
Certificate - Responsible Service of Alcohol (RSA)
Ultimate OZ
Sydney, AUSTRALIA2014
Diploma - Lifeguard
Western Rescue And First Aid School
Paris, FRANCE2012
Certificate Level 2 - First Aid
Western Rescue And First Aid School
Paris, FRANCE2012
Certificate Level 1 - First Aid
Western Rescue And First Aid School
Paris, FRANCE2012
Baccalaureate in Technical and Tertiary Science - Commercial Action And Communication
Bristol College
Cannes, FRANCE2000
Skills
- Customer Service
- Front Desk Operations
- Staff Training and Development
- Employee Supervision
- Cash Handling Accuracy
- Data inputting
- Operations Management
- Complaint Handling
- Reservation handling
- Administrative Skills
- Effective Multitasking
- Customer Relations
Additional Information
- Fluent in French and English.
- Advanced user of Microsoft Office, Opera, Opera Cloud.
- Full NZ Driver License.
- Hold Manager Certificate.
Timeline
Assistant Manager/Night Auditor
HERITAGE HOTEL
2023.05 - Current
Assistant Manager
CHOICE PLAZA
2018.08 - 2023.04
Duty Manager
SKYCITY
2017.08 - 2018.06
Duty Manager/Disc Jockey/Bartender Supervisor
THE WHITE HOUSE - ADULT AND ENTERTAINMENT CLUB
2015.07 - 2017.03
Team Leader
Hospitality Agency: RE_HOSPITALITY And OFF TO WORK
2014.07 - 2015.03
Duty Manager
LOVE MACHINE CLUB
2014.01 - 2014.06
Show Assistant
GREAT MOSCOW CIRCUS
2013.04 - 2013.12
Bachelor of Commerce -
Auckland University of Technology
Certificate Level B2 - English Language Upper Intermediate
Seafield English School
International English Language Testing System - Academic Overall Band Score 6.5
IELTS
Manager Certificate - Hospitality
Omega Hospitality
License Controller Qualification (LCQ) - Hospitality
Omega Hospitality
Diploma Level 6 - Business
N.Z.I.O.S New Zealand Institute of Studies
Diploma Level 5 - Management
N.Z.I.O.S New Zealand Institute Of Studies
Certificate Level 2 - Health And Safety in The Workplace
Off To Work
Certificate Level 2 - Principles of Manual Handling
Off To Work
Certificate Level 2 - Food Safety in Catering
Off To Work
Certificate - Responsible Service of Alcohol (RSA)
Ultimate OZ
Diploma - Lifeguard
Western Rescue And First Aid School
Certificate Level 2 - First Aid
Western Rescue And First Aid School
Certificate Level 1 - First Aid
Western Rescue And First Aid School
Baccalaureate in Technical and Tertiary Science - Commercial Action And Communication
Bristol College
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