Anthony Taylor
Auckland
Summary
Former Olympic weightlifter with 10 years of international competitive experience representing New Zealand, demonstrating exceptional commitment, punctuality, and determination. Transitioning from high-level athletics to a role as a commercial cleaner, I have honed my ability to maintain rigorous standards and deliver dependable, detail-oriented service. Now targeting an Insurance Broker role, I am eager to leverage my strong work ethic, disciplined approach, and proven commitment to excellence in a dynamic, client-focused environment.
Overview
10
10
years of professional experience
Work History
Professional Commercial Cleaner
Advanced Cleaning Solutions
11.2022 - Current
- Increased client retention by consistently maintaining a high standard of cleanliness and professionalism.
- Preserved building integrity by carefully selecting appropriate chemicals for various surfaces and materials.
- Showcased attention to detail while polishing fixtures, sanitizing high-touch points, and maintaining overall presentation standards in all serviced locations.
- Optimized resource utilization through strategic planning and careful allocation of tools, equipment, and personnel.
- Collaborated with team members to complete large-scale cleaning projects within deadlines.
- Strengthened client relationships by responding promptly to feedback and adjusting services accordingly.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services for commercial spaces.
- Gained expertise in specialized techniques for deep-cleaning carpets, upholstery, windows, and other surfaces.
Insurance Claims Consultant
IAG
04.2022 - 11.2022
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Followed up with customers on unresolved issues.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
Insurance Sales Consultant
IAG
02.2021 - 04.2022
- Created customized reports detailing policy features, premium pricing, and coverage comparisons for prospective clients.
- Improved customer retention rates through prompt communication, proactive problem-solving, and genuine relationship-building efforts.
- Negotiated favorable premium rates with carriers on behalf of clients while maintaining adherence to regulatory guidelines.
- Achieved consistent monthly sales targets by managing a robust pipeline of prospects and diligently following up on leads.
- Increased new business sales by actively prospecting for potential clients and utilizing effective marketing strategies.
- Educated prospective customers about the benefits of various insurance types during face-to-face consultations or phone conversations for informed decision-making processes.
Olympic Weightlifting Coach
Tina Ball (Strength HQ)
07.2015 - 01.2022
- Teaching new clients about the fundamentals and movements in the sport.
- Demonstrating and teaching the correct movements of the lifts in the sport
- Making sure that the correct techniques are used to prevent injury
2IC Manager
Jucy Rentals
12.2019 - 01.2021
- Make sure that the team are cleaning and checking the vehicles properly to meet the customers needs
- Clean and check vehicles when my help is needed
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Directed training and retraining of employees to boost performance and enhance business results.
Meat Work Cleaner
AFFCO
04.2018 - 12.2019
- Cleaning the work space area to make sure it is clean and safe to work on for the workers that are coming in the morning.
Meat Process Worker
Greenlea Meats
01.2017 - 04.2018
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Cutting the meat
Fitness Instructor
Tina Ball (Strength HQ)
01.2015 - 03.2016
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Monitored client progress in group settings by assessing technique and form.
Education
NZ2315 New Zealand Certificate in Financial Servic - Life, Disability And Health Insurance (level 5)
Open Polytechnic
Hamilton, NZ02-2024
One Tree Hill College
Penrose10.2013
Skills
- Motivator
- Punctual
- Customer Service
- Problem solving
- Active Listening
- Commitment
- Problem solving
- Leadership
- Communication
- Speak Samoan
Accomplishments
- Commonwealth Championships Junior Gold Medalist
- Pacific Games/Oceania Silver Medalist
- National Champion
- NZ record holder
- Auckland Champion
- North Island Champion
Timeline
Professional Commercial Cleaner
Advanced Cleaning Solutions
11.2022 - Current
Insurance Claims Consultant
IAG
04.2022 - 11.2022
Insurance Sales Consultant
IAG
02.2021 - 04.2022
2IC Manager
Jucy Rentals
12.2019 - 01.2021
Meat Work Cleaner
AFFCO
04.2018 - 12.2019
Meat Process Worker
Greenlea Meats
01.2017 - 04.2018
Olympic Weightlifting Coach
Tina Ball (Strength HQ)
07.2015 - 01.2022
Fitness Instructor
Tina Ball (Strength HQ)
01.2015 - 03.2016
NZ2315 New Zealand Certificate in Financial Servic - Life, Disability And Health Insurance (level 5)
Open Polytechnic
One Tree Hill College
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