Antoneta Kalemi
Queenstown,OTA
Summary
Accomplished Coffee Shop Manager and Barista at Mulliri Vjeter, adept in staff training and development, and enhancing customer experience. Expert in food safety standards and scheduling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation of hot and cold non alcoholic drinks.
Overview
5
5
years of professional experience
Work History
Coffee Barista
Mulliri Vjeter
02.2019 - 09.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Coffee Shop Manager
Mulliri Vjeter
09.2021 - 03.2024
- Taught staff how to avoid conflicts by anticipating customer needs.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Recruited, hired and trained baristas to handle workload with quality service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Secured daily cash by verifying totals and making nightly deposits.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Education
Bachelor of Science - Public Relations
Aleksander Moisiu
Albania10.2017
Skills
- Barista skills
- Staff Training and Development
- Customer experience management
- Scheduling and Time Management
- Food Safety Standards
Languages
Albanian
Native or Bilingual
English
Professional Working
Italian
Limited Working
Timeline
Coffee Shop Manager
Mulliri Vjeter
09.2021 - 03.2024
Coffee Barista
Mulliri Vjeter
02.2019 - 09.2021
Bachelor of Science - Public Relations
Aleksander Moisiu
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