Leticia Antonia Leleisiuao
Wellington,WGN
Summary
Dynamic leader at Samoa National Provident Fund with a proven ability to enhance loan operations and cultivate strong stakeholder relationships. Demonstrated expertise in portfolio analysis and leadership training, resulting in marked improvements in team effectiveness and customer satisfaction. Proficient in policy guidance and financial budgeting, facilitating strategic decision-making and operational excellence. Passionate about driving continuous improvement and fostering a high-performance culture.
Overview
20
20
years of professional experience
Work History
Assistant Manager, Lending Operations
Samoa National Provident Fund
, Samoa
08.2023 - 11.2024
- Served fund members seeking loan assessments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Coordinated with other departments to ensure smooth flow of operations.
- Implemented quality control measures to uphold company standards.
- Managed customer service inquiries and complaints in a timely manner.
Senior Investment Officer
Samoa National Provident Fund
05.2015 - 08.2023
- Evaluated loan applications for management assessment.
- Evaluated and approved daily short-term loans.
- Addressed customer inquiries to provide clear information on loan requirements.
- Authorized loans for members within assigned authority limits.
- Facilitated project inspections to ensure quality compliance.
- Evaluated work quality and ensured standards compliance for Investment Officers.
- Delivered recommendations pertaining to loans and investments for executive decision-making.
- Contributed to the implementation of employee development programs.
Services Officer
Samoa National Provident Fund
11.2010 - 03.2015
- Managed branch operations to ensure smooth daily functioning.
- Ensured adherence to approval protocols during application processing.
- Managed loan payments, cheque processing, and daily financial transactions.
- Facilitated educational workshops for staff on loan systems.
- Involved in upgrading Investment Loans Management systems by engaging in enhancement efforts.
Secondary Teacher (Business Studies, Accounting, and Economics)
Ministry of Education, Sports, and Culture
02.2008 - 11.2010
- Facilitated learning for forms one to sixth in the disciplines of Business Studies, Accounting, and Economics.
- Designed fiscal year accounting outlines compatible with MESC standards.
Part-Time
Samoa Commercial Bank Limited
, Samoa
12.2004 - 01.2005
- Delivered exceptional customer service while managing loan arrears.
- Facilitated administrative tasks across Commercial Borrowing and Lending, HR, and Customer Services departments.
Education
Bachelor of Commerce - Major in Accounting
National University of Samoa
04.2007
Samoan Government Full Scholarship -
National University of Samoa
11.2006
Certificate of Attainment -
National University of Samoa
12.2003
Pacific Senior School Certificate -
Samoa College
12.2002
Samoa School Certificate -
Samoa College
12.2001
Skills
- Administrative Support Skills
- Client Interaction Skills
- Portfolio Analysis
- Loan Risk Assessment
- Leadership Training
- Financial Budgeting
- Stakeholder Relationship Management
- Policy Assessment and Guidance
References
- Ms. Siligatusa Limasene S. Tupou, Manager, Loans and Operations, Samoa National Provident Fund, limasene@npf.ws, 0685 7706600
- Ms. Paselika Lauofo Mata'u, Finance Manager, Women in Business Development (WIBDI), paselika@gmail.com, 0685 7706611
- Mr. Reupena Rimoni, Former Principal, Samoa College, [Available upon request], 068524809
Awards
- Secondary Trained Teacher Certificate, Ministry of Education, Sports & Culture (Samoa College), 12/01/09
- Samoan Government Full Scholarship, National University of Samoa, 01/01/04 - 11/30/06
Timeline
Assistant Manager, Lending Operations
Samoa National Provident Fund
08.2023 - 11.2024
Senior Investment Officer
Samoa National Provident Fund
05.2015 - 08.2023
Services Officer
Samoa National Provident Fund
11.2010 - 03.2015
Secondary Teacher (Business Studies, Accounting, and Economics)
Ministry of Education, Sports, and Culture
02.2008 - 11.2010
Part-Time
Samoa Commercial Bank Limited
12.2004 - 01.2005
Bachelor of Commerce - Major in Accounting
National University of Samoa
Samoan Government Full Scholarship -
National University of Samoa
Certificate of Attainment -
National University of Samoa
Pacific Senior School Certificate -
Samoa College
Samoa School Certificate -
Samoa College
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