Antonio Cruz
Auckland
Work Preference
Summary
Dynamic operations leader with a proven track record at Exceed Cbd, enhancing efficiency and driving team performance. Skilled in resource allocation and staff management, I implemented innovative training programs that fostered collaboration and improved quality assurance. My strategic initiatives resulted in increased employee engagement and significant cost reductions.
Knowledgeable [Desired Position] with proven ability to lead strategic initiatives and drive business growth. Successfully managed cross-functional teams and implemented operational improvements that enhanced efficiency and profitability. Demonstrated expertise in stakeholder management and financial oversight.
Overview
20
20
years of professional experience
Work History
Managing Director
Exceed Cbd
10.2019 - 02.2025
- Directed strategic initiatives to enhance operational efficiency across multiple departments.
- Mentored senior management team, fostering leadership development and succession planning.
- Implemented data-driven decision-making processes to optimize resource allocation and reduce costs.
- Spearheaded organizational change efforts, improving employee engagement and retention rates.
- Diagnosed and repaired various locking mechanisms to ensure optimal security for clients.
- Installed high-security locks and key systems, enhancing customer protection and trust.
- Managed inventory of tools and supplies, ensuring availability for timely service delivery.
- Developed relationships with clients, resulting in repeat business through exceptional service quality.
- Conducted security assessments for residential and commercial properties, recommending appropriate locking solutions.
- Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
- Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
- Maintained a clean work environment while completing tasks to minimize disruption to clients'' homes or businesses.
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Streamlined processes through the adoption of new technologies, improving workflows and reducing time-to-completion for key projects.
- Managed budgets and resource allocation for multiple projects, optimizing financial performance while meeting project timelines.
- Promoted a culture of accountability within the team, driving individual ownership for delivering results on time and within budget constraints.
- Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
Operations Manager Director
Armstrong Locksmith
02.2005 - 05.2018
- Developed training programs for staff, fostering skill development and improving team performance.
- Mentored junior staff, promoting professional growth and knowledge sharing within the team.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Education
High School Diploma -
Kelston Boys
Auckland Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Managing Director
Exceed Cbd
10.2019 - 02.2025
Operations Manager Director
Armstrong Locksmith
02.2005 - 05.2018
High School Diploma -
Kelston Boys
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