Kate Begg
Dunedin,OTA
Summary
Dynamic Support Worker with extensive experience at Healthcarenz, excelling in client assessment and effective communication. Recognized for enhancing client satisfaction through compassionate care and crisis intervention. Proven ability to train and mentor staff, fostering a collaborative environment that prioritizes client well-being and safety.
Flexible hard worker ready to learn and contribute to team success.
Overview
27
27
years of professional experience
Work History
Support Worker
Healthcarenz
Dunedin , Dunedin
08.2015 - Current
- Provided compassionate care to clients with diverse health needs.
- Assisted clients with daily living activities and personal hygiene routines.
- Collaborated with healthcare professionals to ensure comprehensive client support.
- Communicated effectively with families regarding client status and needs.
- Trained new staff on best practices for client care and support services.
- Assisted clients with personal care, such as showering and dressing.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
Housewife/nana
Family
Dunedin, Dunedin
01.1999 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Cottage bakehouse
Dunedin, Dunedin
08.2006 - 04.2008
- Assisted customers with product inquiries and order placements.
- Handled customer complaints and resolved issues efficiently.
- Processed payments and managed cash register operations.
- Provided information about daily specials and promotions to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Night n day
Dunedin, Dunedin
05.2004 - 10.2005
- Assisted customers with product inquiries and order placements.
- Handled customer complaints and resolved issues efficiently.
- Processed payments and managed cash register operations.
- Trained new staff on customer service protocols and store procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Skills
- Client assessment
- Health monitoring
- Personal care
- Crisis intervention
- Medication management
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Training and mentoring
- Personal care assistance
- Relationship building
- Mobility assistance
- Skill development
- Budgeting and financial management
- Activity planning
- Meal preparation
- Transportation assistance
- Emotional support
Timeline
Support Worker
Healthcarenz
08.2015 - Current
Customer Service Representative
Cottage bakehouse
08.2006 - 04.2008
Customer Service Representative
Night n day
05.2004 - 10.2005
Housewife/nana
Family
01.1999 - Current