Anu Bhatia

Give effect to the Ministry’s purpose and operating model, supporting and enabling Te Mahau. 

 Lead, develop and implement an integrated workplan that is aligned to the Ministry’s priorities and work programmes.  

 Collaborate across the Ministry to lead and manage plans and workflows, incorporating technical expertise as needed to deliver improved services and outcomes.   Lead, manage and contribute to the monitoring and reporting of delivery against workplans and outcomes. 

 Plan and manage budgets to support sound financial management and expected return on investment. 

 Guide and oversee contracts adviser.

 Identify, mitigate and manage risks to delivery and to the reputation and integrity of the Ministry. 

 Build workforce capability and diversity by supporting others to grow, embrace change and seek out diverse perspectives. 

 Create and maintain a safe, positive and inclusive workplace where people collaborate and are supported to perform at their best. 

 Role model authentic practice to build capability as a good kawanatanga partner. 

 Create and support networks that support kaimahi to have a voice.  

 Collaborate with others to identify priorities and interdependencies and deliver outcomes for Te Mahau.  

 Use data and insights to make evidence-based decisions and to respond effectively to the needs of internal and external customers.

· Lead and manage the administration and support services team of 16 staff.

· Ensure that all staff have up to date performance and development plans, build capability within the team and inspire the team to perform at a high level.

· Identify issues in current processes and bring improvement. This includes involving all stakeholders in a discussion before process can be streamlined.

· Manage facilities at all offices working closely with the overall Ministry Facilities Management budget holder and any third-party suppliers in this area (i.e. Colliers)

· Manage local vehicle fleet stationed at offices in the area working closely with the overall Ministry Vehicle Fleet Management budget holder and the third-party suppliers in this area (i.e., Fleetwise Ltd).

· Involved in development of Business Continuity Plan for the Director of Education.

· Report all hazards, accidents, near misses or unsafe conditions to the relevant Ministry managers as soon as possible.

· Drive innovation and continuous improvement; to sustainably strengthen long-term organisational performance and improve outcomes.

· Manage internal and external relationships works collaboratively with others across the organisation.

· Proactively seek opportunities to improve systems and processes to make them more effective and efficient.

· Support the implementation of organisational strategy.

· Effectively delegate and maintain oversight of work responsibilities; to leverage the capability of direct reports and staff to deliver outcomes for customers.

· Allocation expense to relevant fund holders.

· Lead contact for NZQA and TEC for leading EER and other compliance audits.

· Responsible for management and submission of all financial reports like SDR, Fees Free, Mix of Provision and EPIC to TEC.

· Organising internal audit to ensure compliance.

· Responsible for creating, reviewing and implementing internal academic policies/procedures and internal Quality Management System.

· Ensure compliance with Policies along with upholding academic policies and procedures.

· Responsible for submission of new qualification and course to NZQA & TEC.

· Monitoring student fees protection, withdrawal and refunds, student learning progress reports, attendance reports etc.

· Responsible to build and maintain strong relationships with external Stake holders (requires travel).

· Organising graduation for students and whanau.

· Responsible for upholding the cultural needs and aspirations of all groups throughout the learning environment.

· Responsible for accuracy and integrity of information provided to Ministry of Education.

· Instrumental in programme review, new programme development and making Type 1 or Type 2 change application for existing programmes.

· Managing the Academic team and ensuring all academic requirements like survey forms, student & stakeholder feedbacks, reports are implemented, and data collection is done timely.

· To ensure that the highest levels of accuracy and relevancy are achieved with regards to the collection, entry and reporting of all data and information contained within the Student Management and Database Systems.

· Ensure that all administration systems and processes are well communicated to relevant staff effectively and that any programme changes are also communicated in such a manner.

· Coach, mentor and provide development support for direct reports to ensure all team members have the training, tools, capability and in depth understanding of how their role interacts with their business groups and provides excellence in service. This is done by organizing regular training workshops.

· Create KPIs for the administrators and ensure that these are met.

· Establish clear communication lines with team and promote a culture of openness, knowledge sharing and voicing of ideas.

· To work closely with members of other teams including Quality, Finance, IT, Admin and Sales, to support the provision of services designed to improve student performance and outcomes.

· To provide high levels of customer focused service to all students, staff and other relevant stakeholders in response to Administration and Registry enquiries.

· Responsible to create attendance codes to reflect true attendance.

· Responsible to create and amend the workflows an ensure that the proper procedures are always followed in the department.

· Provide a strong administrative function to the business.

· Managing and supporting the team of Student Data Administrator.

· Create Year to date and staircasing reports for every campus as requested by the Team Leader.

· Proactively offer ideas and solutions to ensure the Central Administration Team is operating at optimum levels of performance.

· Provide support to Registry if required to minimise the impact of any annual leave, or peak periods within this department.

· Produce weekly attendance reports for all Campuses and distribute data to Campus Managers.

· Provide support to the Team leader in ensuring the smooth functioning of the department.

· To provide strong administrative function to business.

· It is very responsible position with attention to details required to ensure accuracy and consistency of student information entered in student management database.

· Managing student attendance and achievements.

· Maintaining record of student's progress and action if student requires visa extension.

· Producing relevant reports about student's academic progress and attendance.

· Process withdrawals and inform Immigration New Zealand.

· Processing suspension and re instatement of student's study allowances.

· Create attendance registers.

· Allocate tutors and classes to student's every 5 weekly.

· Process all credit transfers.

· Order all certificates, send request to service IQ and ensure student receive their relevant certificates after completion.

· Perform other tasks as required by the management.

· Key position to oversee the day-to-day operations of the hotel to ensure that staffing needs, and requirements are always enough to provide customer service excellence.

· Provide support to the General Manager as well as assume full responsibility of the hotel in his absence.

· Involvement in accounts, follow up on debtors, processing wages on Pay Global.

Entering remittances, managing petty cash and doing chart of accounts at the end of month.

· Sole responsibility for the day-to-day function of the Reservation & Conference departments.

· Managing all online, email, and telephone enquiries for both.

· Responsible for Channel Management as well as Yield Management, Managing GDS and the hotel website.

• Ensure smooth Check in and Check out for in-house guests.
• Organise wake up calls, shuttle service for in-house guests.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.