Anu Dissanayake
Christchurch,CAN
Summary
Credit control professional with extensive experience in risk assessments and customer relationship management. Demonstrated success in enhancing customer satisfaction and driving company performance through effective communication and problem-solving. Proficient in active listening and multitasking, contributing to streamlined operations and improved client interactions. Seeking new opportunities to leverage skills in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Credit Control Officer
Smiths City Finance
Christchurch, Canterbury
08.2016 - 02.2024
- Reviewed credit applications and assessed risk for new customers.
- Managed customer accounts to ensure timely payments and reduce outstanding debt.
- Reviewed credit applications and assessed risk for loan approvals.
- Maintained accurate records of transactions in financial systems.
- Communicated with clients regarding overdue accounts and payment arrangements.
- Collaborated with the collections team to resolve payment disputes effectively.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
Customer Service Representative
vodafone
Christchurch
01.2015 - 08.2016
- Assisted customers with inquiries about products and services offered by Vodafone.
- Resolved customer complaints efficiently using company protocols and communication tools.
- Processed billing inquiries and payment issues through internal systems.
- Educated customers on mobile plans, features, and promotions available at Vodafone.
- Collaborated with team members to enhance customer satisfaction and service delivery.
- Maintained accurate records of customer interactions in the database system.
- Provided feedback to management on common customer issues and potential improvements.
Airport Service Agent
Christchurch international Airport
Christchurch
07.2013 - 08.2016
- Collaborated with quarantine officials to enforce biosecurity regulations.
- Collaborated with team members including custom officers to maintain a smooth airport operation.
- Provided exceptional customer service to enhance passenger experience.
- Assisted passengers with international arrival procedures and baggage handling.
- Assisted quarantine officers to conducted inspections of incoming flights for quarantine compliance.
Education
Bachelor of Science - Mathematics And Chemistry
University of Canterbury
Christchurch, New Zealand, NZSkills
- Strong interpersonal skills
- Excellent problem-solving skills and the ability to think critically
- Time management
- Team collaboration
- Multitasking and organization
- Risk assessment
- Cultural sensitivity
- Stress tolerance
- Occupational hazards and safety precautions
References
References available upon request.
Timeline
Credit Control Officer
Smiths City Finance
08.2016 - 02.2024
Customer Service Representative
vodafone
01.2015 - 08.2016
Airport Service Agent
Christchurch international Airport
07.2013 - 08.2016
Bachelor of Science - Mathematics And Chemistry
University of Canterbury
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