Anu Sharma

• Taking end to end ownership of nurturing leads to final conversion into an enrollment.

• Counseling students and parents to understand their needs and answer their questions about specific universities.

• Guide them on the best program for them according to their profile and accordingly explain the benefits of the product and why it is best suited for them

• Outperformed quarterly targets given for admissions.

• Initiated new process for International Admissions (Study In India Program) and have been able to drive admissions for the same.

• Optimized student educational strategies with clear advice on course choices, progression and career options.
• Mentored over 500 students per year on academic problems.
• Increased parent satisfaction through online meetings and counseling sessions during the pandemic year.
• Efficiently managed day-to-day educational operations, including monitoring of classes, student guidance, curriculum implementation and continuous improvement of industry best practices.
• Worked with Amity School Of Engineering department to outline and schedule course offerings required for students in various International Programs provided by the University.
• Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and connecting with the students for various issues.
• Moderated disputes and grievances between parties with speedy and fair resolution.
• Organized new student orientation schedules for all new students.
• Developed team communications and information for meetings.

• Responding to customer queries related to SME and LAP product
• Providing resolution to customers' complaints & grievances
• Customer satisfaction
• Maintaining the AHT for the process
• Providing training to junior associates regarding the process

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Recommended potential products or services by collecting customer information and analyzing customer needs.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Entered customer interaction details in Muthoot Finance software to track requests, document problems and record solutions offered.
• Achieved 90% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
• Listened to customers' questions and concerns to provide answers or responses.

• Procuring the potential clients through networking, database, market analysis and references.
• Generating cross-sell revenue and doing financial planning by wealth management.
• Liaison with operations team to resolve queries and revenue generation.
• Cross-sell products and services to both new/existing HNI & Ultra HNI clients as per their lifestyle, risk profiling and requirements through financial planning process.
• Achieving financial goals and maintaining organization brand value.