Anuja Ganpule
Hamilton,WKO
Summary
Results-driven professional with strong focus on generating and nurturing leads. Known for building effective sales pipelines and fostering client relationships. Reliable team collaborator who adapts to changing needs and consistently achieves targets. Experienced with identifying potential clients to build strong sales pipeline. Utilizes effective communication and relationship-building skills to engage prospects. Knowledge of lead generation strategies and tools to drive business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dominoz Pvt Ltd
Hamilton, Waikato
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lead Generator
Mortgage Link and Insurance Link
Hamilton, Waikato
11.2024 - 06.2025
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
Executive Assistant
IDFC First Bank
Mumbai, India, Maharashtra
11.2022 - 02.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Executive Assistant
Piramal Enterprises Limited
Mumbai, India, Maharashtra
12.2015 - 01.2020
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Reception / HR Assistant/ Office Administration
Indian Squash Professionals
Mumbai, India, Maharashtra
01.2007 - 11.2014
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Education
Graduate Diploma - Business Studies
Massey University
Auckland, AUK11-2020
Masters - Business and Management
University of Waikato
Hamilton, WKO06-2025
Skills
- Outbound calling
- Appointment scheduling
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Time management
Certification
- Graduate Diploma in Business Studies – Massey University, 2020
- Value Contribution Certificate – University of Waikato, 2025
- Master’s OF Business and Management– University of Waikato, 2025
Achievements
3rd Finalist in Dragons Den Competition at University of Waikato
Languages
English
Professional Working
Hindi
Professional Working
Marathi
Professional Working
Timeline
Lead Generator
Mortgage Link and Insurance Link
11.2024 - 06.2025
Customer Service Representative
Dominoz Pvt Ltd
07.2024 - Current
Executive Assistant
IDFC First Bank
11.2022 - 02.2024
Executive Assistant
Piramal Enterprises Limited
12.2015 - 01.2020
Reception / HR Assistant/ Office Administration
Indian Squash Professionals
01.2007 - 11.2014
Graduate Diploma - Business Studies
Massey University
Masters - Business and Management
University of Waikato
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