Anuradha
Auckland,East Tamaki
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Reliance Retail
01.2021 - 12.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Vivo Service Center.
09.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Biological Sciences
Babasaheb Bhimrao Ambedkar Bihar University
India (Bihar)01.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Microsoft Excel
- Product Knowledge
Languages
English
Full Professional
Hindi
Native or Bilingual
Hobbies
Listening Music
Cooking
Travelling
Painting
Timeline
Customer Service Representative
Reliance Retail
01.2021 - 12.2021
Customer Service Representative
Vivo Service Center.
09.2019 - 12.2021
Bachelor of Science - Biological Sciences
Babasaheb Bhimrao Ambedkar Bihar University
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