ANURADHA SHARMA
Auckland,Papatoetoe
Summary
To contribute my skills and experience in a dynamic and challenging role within a reputable organisation. I aim to further enhance my capabilities in a positive, collaborative environment while delivering exceptional service. Eager to foster strong relationships with colleagues and guests and actively contribute to the organisation's growth and success.
Experienced with crafting specialty coffee drinks and managing daily barista tasks. Utilises team collaboration to maintain high service standards. Knowledge of customer service and inventory management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Barista
Starbucks
03.2025 - Current
- Led daily operations, ensuring high-quality beverage preparation and exceptional customer service.
- Trained and mentored junior baristas in product knowledge and efficient workflow.
- Developed and implemented new drink recipes, enhancing menu offerings and customer satisfaction.
- Managed inventory levels, optimizing supply orders to reduce waste and improve cost efficiency.
SUPERVISOR
Starbucks Alshaya
08.2019 - 08.2024
- Lead the daily store operations, including opening, closing, and maintaining inventory.
- Prepare high-quality coffee beverages and light food items while ensuring customer satisfaction.
- Oversee cleanliness of work areas, coffee machines, and equipment to maintain a safe and hygienic environment.
- Monitor stock levels, place timely orders, and ensure the proper functioning of all equipment.
- Develop effective sales strategies and drive store performance through excellent customer service.
- Train and mentor new staff, fostering teamwork and a positive work culture.
WAITRESS
Manathan Maldives Hospitality Group
02.2016 - 09.2018
- Greeted and seated guests, providing a welcoming and pleasant dining experience.
- Delivered detailed menu information and daily specials, offering recommendations when requested.
- Took food and beverage orders accurately, using POS systems or memorization, and relayed orders to kitchen staff.
- Ensured table settings were tidy and organized, and dining area was clean and presentable.
- Delivered food and beverages in a timely manner, providing exceptional service to all guests.
- Processed customer payments, maintained bill accuracy, and managed any issues or concerns.
- Strictly adhered to health and safety regulations, ensuring cleanliness and safe food handling.
- Coordinated with the kitchen and front-of-house staff for smooth service.
Education
Pre-University - Hotel Management
Kalim Pong College
West Bengal 01.2014
Skills
- Effective Communication: Confident and articulate in both customer interaction and team collaboration
- Strong Work Ethic: Highly dependable and known for meeting deadlines without compromising quality
- Integrity and Organization: Honest, reliable, and consistently well-organized in all tasks
- Adaptability: Able to work effectively under pressure and quickly learn new systems
- Self-motivated: Proactive
- POS system operation
- Latte art mastery
- Food safety compliance
Accomplishments
- Supervised team of [13] staff members.
- Promoted to Supervisor after 9 months
Certification
- Barista Trainer Certification
- Loss Reports Handling and Prevention
- Fire Safety Training
- Hotel Management Diploma
LANGUAGES
English: Fluent
Hindi: Native
Nepali: Native
Timeline
Senior Barista
Starbucks
03.2025 - Current
SUPERVISOR
Starbucks Alshaya
08.2019 - 08.2024
WAITRESS
Manathan Maldives Hospitality Group
02.2016 - 09.2018
Pre-University - Hotel Management
Kalim Pong College
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