Anusha Dhananji
Auckland Central,New Zealand
Summary
Experienced professional with a passion for driving organizational success through skills and expertise in Management and Informatics. Committed to making a meaningful impact and contributing positively to team goals. Seeking part-time opportunity for professional growth and alignment with career aspirations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Assistant
Lordy's Bake House
Pakuranga, New Zealand
01.2025 - 03.2025
- As a Sales Assistant at a bakery shop, I provided exceptional customer service, assisted in product selection, maintained store cleanliness, and ensured efficient operations while handling cash and processing transactions
Customer Service Officer
Bank of Ceylon
Colombo, Sri Lanka
05.2010 - 12.2024
- As a Customer Service Officer, I effectively managed cash and credit transactions while ensuring excellent customer service. My responsibilities also included resolving customer inquiries, processing payments, and maintaining a high level of service standards. Additionally, I demonstrated strong problem-solving, communication, and teamwork skills to enhance customer satisfaction and operational efficiency.
Education
Master of Business Informatics -
ICL Graduate Business School
07.2025
Bachelor of Business Administration - HRM special degree
University of Colombo
01.2010
Skills
- Customer engagement
- Effective communication
- Point of sale systems
- Inventory control
- Collaborative teamwork
- Strategic issue analysis
- Proficient multitasking abilities
- Advanced sales methodologies
- Sales expertise
- Cash register operation
- Product merchandising
Accomplishments
- Island Best Digital Transformation Branch 2024 – Contributed to Bank of Ceylon, Moratuwa University Branch's success in digital transformation.
- Best Employee (5 times in 2024) – Recognized for exceptional performance and contributions.
- Credit Card Target Achievement (3 Quarters in 2024) – Met/exceeded sales targets for three consecutive quarters and received cash rewards.
- Cash Reward Recipient – Awarded for achieving credit card sales targets.
Certification
Island Best Digital Transformation Branch 2023 – Contributed to Bank of Ceylon, Moratuwa University Branch's success in digital transformation.
Best Employee (5 times in 2024) – Recognized for exceptional performance and contributions.
Credit Card Target Achievement (3 Quarters in 2024) – Met/exceeded sales targets for three consecutive quarters and received cash rewards.
Cash Reward Recipient – Awarded for achieving credit card sales targets.
Timeline
Sales Assistant
Lordy's Bake House
01.2025 - 03.2025
Customer Service Officer
Bank of Ceylon
05.2010 - 12.2024
Bachelor of Business Administration - HRM special degree
University of Colombo
Master of Business Informatics -
ICL Graduate Business School
Hobbies and Interests
Passionate about customer service and providing positive experiences for customers., Enjoy collaborating in team environments and problem-solving, particularly when it involves overcoming challenges to meet goals., Interest in personal development and continually improving my skills through hands-on learning and professional development.