Anusha Dhananji
Auckland Central,New Zealand
Summary
Experienced professional with a passion for driving organizational success through skills and expertise in Management and Informatics. Committed to making a meaningful impact and contributing positively to team goals. Seeking part-time opportunity for professional growth and alignment with career aspirations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Assistant
Lordy's Bake House
01.2025 - 03.2025
- As a Sales Assistant at a bakery shop, I provided exceptional customer service, assisted in product selection, maintained store cleanliness, and ensured efficient operations while handling cash and processing transactions
Customer Service Officer
Bank of Ceylon
05.2010 - 12.2024
- As a Customer Service Officer, I effectively managed cash and credit transactions while ensuring excellent customer service. My responsibilities also included resolving customer inquiries, processing payments, and maintaining a high level of service standards. Additionally, I demonstrated strong problem-solving, communication, and teamwork skills to enhance customer satisfaction and operational efficiency.
Education
Master of Business Informatics -
ICL Graduate Business School
07.2025
Bachelor of Business Administration - HRM special degree
University of Colombo
01.2010
Skills
- Customer engagement
- Effective communication
- Point of sale systems
- Inventory control
- Collaborative teamwork
- Strategic issue analysis
- Proficient multitasking abilities
- Advanced sales methodologies
- Sales expertise
- Cash register operation
- Product merchandising
Accomplishments
- Island Best Digital Transformation Branch 2024 – Contributed to Bank of Ceylon, Moratuwa University Branch's success in digital transformation.
- Best Employee (5 times in 2024) – Recognized for exceptional performance and contributions.
- Credit Card Target Achievement (3 Quarters in 2024) – Met/exceeded sales targets for three consecutive quarters and received cash rewards.
- Cash Reward Recipient – Awarded for achieving credit card sales targets.
Certification
Island Best Digital Transformation Branch 2023 – Contributed to Bank of Ceylon, Moratuwa University Branch's success in digital transformation.
Best Employee (5 times in 2024) – Recognized for exceptional performance and contributions.
Credit Card Target Achievement (3 Quarters in 2024) – Met/exceeded sales targets for three consecutive quarters and received cash rewards.
Cash Reward Recipient – Awarded for achieving credit card sales targets.
Timeline
Sales Assistant
Lordy's Bake House
01.2025 - 03.2025
Customer Service Officer
Bank of Ceylon
05.2010 - 12.2024
Bachelor of Business Administration - HRM special degree
University of Colombo
Master of Business Informatics -
ICL Graduate Business School
Hobbies and Interests
Passionate about customer service and providing positive experiences for customers., Enjoy collaborating in team environments and problem-solving, particularly when it involves overcoming challenges to meet goals., Interest in personal development and continually improving my skills through hands-on learning and professional development.
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