Anusheelta Latchmi
Manukau,Auckland
Summary
Flexible and reliable worker ready to learn, dedicated to provide exceptional service contributing to team success. Contain good communication skills, problem-solving skills, fast learner and great at adapting to fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Service Coordinator
Downer
Manukau, Auckland
09.2022 - Current
- Handle Downer contracts for Corrections and Justice maintenance job.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Highly capability in communication both verbal and written
- Outstanding communication and interpersonal skills
- Strong computer competency, particularly word, powerpoint and excel. Able to learn new systems effectively
- Able to work in a fast-paced environment with daily deadlines.
- Experienced in administration processing and co-ordination, with attention to detail
- Accurate and quick data entry skilled
Optical Dispenser
Lentes and Marcos Optical
03.2021 - 09.2022
- Role as a dispensing opticians consist of interpreting prescriptions from optometrists (eye specialists) for glasses or contact lenses, schedule appointments, verify insurance coverage, maintaining accurate patient records and assisted with preliminary testing, reporting and communication with customers.
Customer Service Representative and 2IC Stock
Strandbags
10.2020 - 03.2021
- Role consists of face to face customer service, identifying customer needs to deliver relevant product, cash handling and stock assistance. Monitored online orders, product stock and addressed customer issues.
Cashier/Retail Sales Assistant
Zara Sylvia Park
12.2018 - 12.2019
- Role consisted of providing assistance to customers for sales, managing cash register operations using POS system, including processing sales and returns. Assisted with processing of stock deliveries and shop floor merchandising.
Customer Service Representative
Mcdonalds
11.2016 - 01.2018
- My role consisted as a Front staff worker at a quick service fast food restaurant including duties of cash handling, recording customer orders, operating large-volume cooking equipments and food preparation.
Education
New Zealand Certificate in Tourism Level 5- Travel & Tourism Management -
New Zealand School of Tourism
Auckland Airport2020
New Zealand Certificate in Tourism Level 4- Tourism, Hotel & Airline Operations -
New Zealand School of Tourism
Auckland Airport2019
New Zealand Certificate in Tourism Level 3- Tourism, Travel & Airline Industry -
New Zealand School of Tourism
Auckland Airport2018
High School Diploma -
Papatoetoe High School
2017
School Gateway Programme - Tourism
Papateotoe High School
Skills
- Customer assistance
- Working collaboratively
- Flexible and Adaptable
- Organized and Time Management
- Cultural Awareness
- Analytical and Critical Thinking
Personal Information
I am very confident in interacting and engaging with people obtained through previous/current work experiences. Maintaining a professional, positive, respectful attitude at all times is of utmost importance to me and I also love keeping a great personal presentation.
Languages
English and Hindi
Referees
Name: Josephine Fabricius (Work Management Leader)
Company: Downer
Phone: 0274068395
Email: Josephine.Fabricius@spotless.co.nz
Name: Prinkashna Kishore (Work Management Member)
Company: Downer
Phone: 02040011127
Email: Prinkashna@yahoo.com
Name: Ginnie Tonga (Work Management Member)
Company: Downer
Phone: +64226382341
Email: Ginniet@gmail.com
Timeline
Customer Service Representative/Service Coordinator
Downer
09.2022 - Current
Optical Dispenser
Lentes and Marcos Optical
03.2021 - 09.2022
Customer Service Representative and 2IC Stock
Strandbags
10.2020 - 03.2021
Cashier/Retail Sales Assistant
Zara Sylvia Park
12.2018 - 12.2019
Customer Service Representative
Mcdonalds
11.2016 - 01.2018
New Zealand Certificate in Tourism Level 5- Travel & Tourism Management -
New Zealand School of Tourism
New Zealand Certificate in Tourism Level 4- Tourism, Hotel & Airline Operations -
New Zealand School of Tourism
New Zealand Certificate in Tourism Level 3- Tourism, Travel & Airline Industry -
New Zealand School of Tourism
High School Diploma -
Papatoetoe High School
School Gateway Programme - Tourism
Papateotoe High School
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