Anushka Aher
Queenstown,New Zealand
Summary
Dedicated team leader with a strong focus on enhancing customer satisfaction and operational efficiency. Proven track record in training staff and streamlining inventory management, contributing to a positive work environment and seamless operations.
Overview
8
8
years of professional experience
Work History
Team Leader / Duty Manager
Skyline Queenstown
Queenstown, New Zealand
03.2024 - Current
- Led daily team operations to ensure excellent customer service and satisfaction.
- Addressed customer inquiries and complaints with professionalism and empathy to enhance satisfaction.
- Trained new staff on company policies and operational procedures effectively.
- Monitored inventory levels and ordered supplies to support seamless operations.
- Established best practices for maintaining cleanliness and organization in the environment.
Bartender / Barista
Skyline Queenstown
Queenstown, New Zealand
04.2023 - 03.2024
- Crafted and served a diverse range of cocktails and beverages, enhancing guest satisfaction.
- Trained new bartenders on menu items and service techniques, ensuring consistent quality and service standards.
Senior Barista
Blue Tokai Coffee Roasters
Pune, India
09.2022 - 04.2023
Barista / Store Manager
It’s Street Coffee Kothrud
Pune, India
04.2022 - 08.2022
Barista / Assistant Manager
Café Peter Baner
Pune, India
11.2020 - 03.2022
Floor Staff
Skyline Queenstown
Queenstown, New Zealand
11.2019 - 06.2020
- Developed skills in Buffet Host, Market Kitchen Server, and Skyline Functions to support team operations.
- Assisted customers with inquiries and provided product recommendations.
- Maintained cleanliness and organization of the floor area and displays.
- Operated point-of-sale system for processing transactions efficiently.
Steward and Hostess
Restaurant Cabaret Baner Hospitality LLP by Café Peter
06.2019 - 10.2019
Food and Beverage Services
One Day Catering Services 65+ ODC
08.2018 - 10.2019
Education
Bachelor of Science - Hospitality Management
Suryadatta College of Hospitality Management and Travel Tourism
Bavdhan, Pune01-2021
Skills
- Customer service management
- Inventory management
- Shift Coordination
- Team leadership
- Problem-solving
- Dedication
- Interpersonal skills
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 03/10/00
Training
Skyline Queenstown, Queenstown, Otago, New Zealand. November 2019 - June 2020
Timeline
Team Leader / Duty Manager
Skyline Queenstown
03.2024 - Current
Bartender / Barista
Skyline Queenstown
04.2023 - 03.2024
Senior Barista
Blue Tokai Coffee Roasters
09.2022 - 04.2023
Barista / Store Manager
It’s Street Coffee Kothrud
04.2022 - 08.2022
Barista / Assistant Manager
Café Peter Baner
11.2020 - 03.2022
Floor Staff
Skyline Queenstown
11.2019 - 06.2020
Steward and Hostess
Restaurant Cabaret Baner Hospitality LLP by Café Peter
06.2019 - 10.2019
Food and Beverage Services
One Day Catering Services 65+ ODC
08.2018 - 10.2019
Bachelor of Science - Hospitality Management
Suryadatta College of Hospitality Management and Travel Tourism