Anushka Kukreja

• Maintenance of Supplier and Customer records

- Oversight of Supplier and Customer records, involving the creation and maintenance of accounts within Dynamics D365.

- Exhibit strong proficiency in leveraging financial and administrative software, encompassing Xero, Approval Max, Cloud Front, and Toniq.

- Provide support to the Accounts Payable team as needed, assisting with various administrative tasks.

- Collaborate with the Finance Commercial team to ensure a seamless Acquisition process, including timely notification and setup of Customer and Supplier accounts prior to changeover dates.

• Maintenance of Direct Debit (DD) records:

- Managing direct debit process, alongside the Accounts Payable team.

- Ensure suppliers respond to direct debit requests in a timely manner, the finance system is updated, and stores are notified of the change.

• Banking Administration for four banks (BNZ, ANZ, ASB and Westpac):

- Support the Finance Operations Manager and the finance team in daily banking admin tasks for Pharmacy and Medical divisions, including: access rights, changes of signatories, opening and closing accounts, merchant services, and credit card facility and maintenance, and other banking related administrative processes.

- Maintain accuracy and accessible banking facility agreements for all entities

• CRM Ticket Resolution:

- Ensures that all tickets received are prioritised, managed, and completed within the agreed timeframes

- Escalate any issues or trends to the Finance Operations Manager to address

- Provide monthly reporting on tickets received and resolved

• Effective and efficient day to day maintenance of all product master data in D365, primarily with all item/pricing maintenance.

- Vendor and customer price contract maintenance.

- New part number creation.

- Road zone contract price loading.

- List price maintenance.

- Release product information updates.

- Accurate and timely completion of any project work as directed by the Master Data Lead.

• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Tracked receipts, employee hours, and inventory movements.
• Excelled in every store position and regularly backed up front-line staff.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.