ANUSHKA RAWAL
Wairau Valley, Auckland,New Zealand
Summary
Dynamic Practice Manager with extensive experience at Apex Dental, excelling in patient-focused reception and medical administration. Proven ability to optimize processes and enhance patient satisfaction through effective communication and meticulous records management. Proficient in Exact Dental software, ensuring compliance and accuracy in all operations while fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Practice Manager
Apex Dental
Auckland, NZ
02.2017 - Current
- Serve as the first point of contact for patients, families, and visitors, consistently providing a warm, empathetic, and professional welcome.
- Oversee reception operations including appointment scheduling, patient enquiries, referral processing, and management of high-volume calls and emails.
- Maintain accurate clinical documentation, patient charts, and correspondence, ensuring full compliance with privacy and confidentiality requirements.
- Process payments, manage insurance claims, and liaise with the accounts department to resolve billing queries promptly.
- Provide timely administrative support to dentists and clinical staff, coordinating treatment plans, clinic lists, and patient follow-up.
- Manage general office administration, including scanning, filing, supply procurement, and contract renewals.
- Foster a collaborative, supportive environment by liaising effectively with the wider healthcare team and external professionals.
- Remain composed under pressure, delivering patient-centred service in a dynamic, fast-paced environment.
Practice Manager
Emergency Dentist Wanaka
Wanaka, NZ
02.2022 - 02.2024
- Directed day-to-day front-of-house operations, ensuring efficient patient intake, reception services, and appointment coordination.
- Maintained and updated patient records with a high degree of accuracy and confidentiality.
- Handled financial transactions, reconciled daily accounts, and ensured compliance with regulatory standards.
- Provided comprehensive administrative support to clinical teams, enabling smooth daily workflow.
- Coordinated with external healthcare providers to facilitate referrals and continuity of care.
- Oversaw procurement and inventory management to ensure operational readiness.
Temporary and Casual Dental Nurse / Administrator
Medacs
Auckland, NZ
02.2019 - 11.2020
- Delivered reception cover for multiple clinics, managing high call volumes, patient bookings, and rescheduling.
- Entered and maintained patient data in Exact, adhering strictly to privacy legislation.
- Managed payment processing, daily reconciliation, and financial reporting.
- Supported office administration through filing, scanning, and document management.
Dental Assistant & Receptionist
Periocare & Dental on the Shore
Auckland, NZ
03.2016 - 01.2017
- Managed reception duties, patient appointment scheduling, and front desk operations.
- Maintained clinical records, processed referrals, and managed billing and insurance claims.
- Performed dental assisting duties while simultaneously managing administrative responsibilities.
Education
CPR & Medical Emergency Management Courses -
Emcare
NZ03-2025
Level 4 Certificate - Basic Life Support & Resuscitation
Emcare
NZ01.2019
Post Graduate Diploma - Public Health
Auckland University of Technology
Auckland, NZ01.2015
Bachelor’s - Dental Surgery
Gujarat University
India01.2014
Skills
- Patient-focused reception and front desk management
- Medical administration and records management
- Appointment scheduling and clinical coordination
- Time management and multitasking
- Attention to detail and process optimization
- Professional communication skills
- Payment processing and accounts reconciliation
- Healthcare compliance
- Exact Dental software proficiency
- Microsoft Office proficiency
Accomplishments
- First Prize – Paper Presentation: Probiotics & ICON – No Drill Only Fill
- First Prize – E-Poster: Holistic Dentistry & Stem Cells in Dentistry
- First Runner-up – Dental Debate Competition
- Volunteer – International World Triathlon, Auckland (2015)
Timeline
Practice Manager
Emergency Dentist Wanaka
02.2022 - 02.2024
Temporary and Casual Dental Nurse / Administrator
Medacs
02.2019 - 11.2020
Practice Manager
Apex Dental
02.2017 - Current
Dental Assistant & Receptionist
Periocare & Dental on the Shore
03.2016 - 01.2017
CPR & Medical Emergency Management Courses -
Emcare
Level 4 Certificate - Basic Life Support & Resuscitation
Emcare
Post Graduate Diploma - Public Health
Auckland University of Technology
Bachelor’s - Dental Surgery
Gujarat University
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