Anushka Sethupathy
Hamilton,New Zealand
Summary
Talented disability service worker with 8+ years management experience and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to staff training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Acting Service manager experienced in directing activities of workgroup. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader Level 4
IDEA Service, IHC
2015.05 - Current
- To assess needs and requirements with assessor for enhancing quality of life of people with intellectual disability and to advocate them in leading independent life
- Active participant in managing facilities, works including administration, budgeting, staff rostering, facility audits, medication, health and safety audits, coordinating behavioral support plan, care plan, risk assessment, PSI, alert and crisis response/support, and coving emergency shifts
- Orientating and couching support workers to facilities person centre approach
- Supporting team of support workers by providing better peer mentoring, role modelling, assisting further education to widening their knowledge around health and wellbeing, workplace safety and employment rights
- Committed in taking responsibility and effective management of service during acting service manager secondment period
- Scheduling support workers for leave cover and effective running of team
- Representing and supporting multi-disciplinary professional meetings with ACC, NASC, DSS, medical and allied health professionals
- Working alongside Maori, Pacifica, and multicultural team to develop routine and support plan aligning with cultural needs
- Providing therapeutic and behavioral support to at-risk youth, adult and services users under compulsory care and rehabilitation act by respecting values of IHC and Te Tiriti Waitangi.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Workforce Manager
Evershine Rehabilitation Centre
2014.01 - 2018.01
- Government aided centre until Grade 8, providing school readiness skills programme for students having intellectual disability.
- Providing guidance and referral to Inclusive education. Overseeing workflow by training Special Educators and parent through short term training programs and workshops.
- To engage as a panel member in interviewing and recruit process of professionals.
- Monitoring annual reporting and budgeting to government and lead multi disciplinary team of special educators, behavioral specialist, Physiotherapist, Occupation therapist, Psychologist and Counsellor.
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Facilitated strong relationships between management and employees through open communication channels, promoting positive work environment.
- Spearheaded process improvement efforts leading to greater efficiencies in daily operations and reduced overhead costs.
- Increased employee engagement through development of recognition initiatives celebrating achievements and milestones.
Research Assistant
University Grand Commission
2013.01 - 2014.01
- Investigated and assessed Quality of Life of people having disability. Developed Quality of Life Assessment tool.
- Published journals, represented and conducted workshop for lectures in terms to develop better Quality of Living and including multimedia into everyday learning.
- Performed statistical, qualitative, and quantitative analysis.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
Education
Master of Disability And Inclusion Studies - (Level 9)
The University of Waikato
Hamilton, New Zealand11.2015
New Zealand Certification in Health and Wellbeing Advance support (Level 4) -
Careerforce
New Zealand03.2018
Master of Education in Special Education (Level 9) - Hearing Impairment
Avinashilingam University For Women
India06.2013
Diploma in Multimedia and Graphics Technology -
Avinashilingam University For Women
India06.2011
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Work Planning and Prioritization
- Documentation And Reporting
- Performance Improvement
- Complex Problem-Solving
- Quantitative skills
- Improvement plan knowledge
- Audit reporting
- Idea Development and Brainstorming
- Onboarding and Orientation
- Feedback Delivery
- Overtime Management
- Technical Support
- SMART goals
- Giving Constructive Feedback
- Shift Scheduling
Certification
- Te ora Maori (Level 2)
- Unit 4098 - Assessment Against Standards (Level 4)
- Unit 6401, 6402 - First Aid, and life support
- Unit 29315, 30264 - Health and Safety Representative in NZ workplace
- CPI Blue card - Nonviolence crisis intervention
- ABC Certificate - Helping people to stop smoking and Alcohol
- ASIST - Applied Suicide Intervention Skill training Certificate
Accomplishments
- Gold medal and Proficiency Holder in Special Education, Mathematics, and NCC in Bachelor of Science (2011), Bachelor of Education (2012) & Master of Education (2013).
- Developed a Computer Assisted Instruction in Human body for students with Hearing Impairment (2013).
- Publications with ISSN/ISBN numbers of 2 international and 3 national conferences (2013-2014).
Driving License
New Zealand Full Diving license.
Visa
Resident Visa
References
Upon request
Timeline
Team Leader Level 4
IDEA Service, IHC
2015.05 - Current
Workforce Manager
Evershine Rehabilitation Centre
2014.01 - 2018.01
Research Assistant
University Grand Commission
2013.01 - 2014.01
Master of Disability And Inclusion Studies - (Level 9)
The University of Waikato
New Zealand Certification in Health and Wellbeing Advance support (Level 4) -
Careerforce
Master of Education in Special Education (Level 9) - Hearing Impairment
Avinashilingam University For Women
Diploma in Multimedia and Graphics Technology -
Avinashilingam University For Women
- Te ora Maori (Level 2)
- Unit 4098 - Assessment Against Standards (Level 4)
- Unit 6401, 6402 - First Aid, and life support
- Unit 29315, 30264 - Health and Safety Representative in NZ workplace
- CPI Blue card - Nonviolence crisis intervention
- ABC Certificate - Helping people to stop smoking and Alcohol
- ASIST - Applied Suicide Intervention Skill training Certificate
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