ANUSHKA YATAWARA
3/138 Nile Street,Nelson
Summary
Tech Savvy Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Health Care Assistant, Intensive & Coronary Care Unit
Nelson Hospital
Nelson, Nelson
05.2023 - Current
- Assisted nursing staff in providing basic patient care.
- Observed patients' physical, mental, and emotional conditions and reported any changes to nurse on duty.
- Participated in educational opportunities related to health care assistant duties.
- Welcomed and assisted patient's Whānau members.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Volunteer
Operation Friendship Community Organization
Nelson
- Worked collectively with peers to cultivate a welcoming setting for International students.
- Served as an ambassador for the organization at community outreach events.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
Wellness Partner, Team Leader
The Wood Retirement Village
The Wood , Nelson
2021 - 2023
- Allocated and coordinated Team member Appropriately.
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
- Interacted positively with family members of patients while delivering compassionate care.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Administered medications according to physician instructions.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Provided leadership and guidance to team members while encouraging collaboration across departments.
Project proposals
Pareto Business Solutions (Mahitahi Colab)
01.2019
- Prepared project proposals and presentations for clients.
- Offered input on innovative solutions for project proposals.
- Provided support for development teams by providing feedback on project proposals.
Retail Assistant
Red Cross
Nelson, Nelson
05.2021 - 04.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash and EFTPOS.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
Co Founder
AA+ Code Solutions
SriLanka
2017 - 2021
- Created and maintained corporate website, marketing materials, and social media accounts.
- Analyzed customer feedback to improve product offering and services.
- Conducted market research to assess potential opportunities for new products or services.
- Managed overall workflow of projects from conception to completion.
- Created policies and procedures manual for employees and contractors.
- Performed regular quality assurance checks on products prior to release.
Receptionist Administrator
Emerald Bay Resorts
Sri Lanka , Nuwalara Eliya
2017 - 2018
- Answered incoming calls and responded to customer inquiries.
- Coordinated travel arrangements.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Conducted research on requested topics using reliable sources.
Software Developer
Fingertips Solutions
Sri Lanka , Kandy
2016 - 2017
- Created applications using HTML, CSS, JavaScript, and other programming languages.
- Integrated software components into existing systems.
- Debugged code to identify errors and fix them efficiently.
- Designed database structures to store data securely and efficiently.
- Optimized program performance by analyzing code and making changes as needed.
- Provided technical support for users of the software system.
- Researched industry trends in order to develop innovative solutions.
- Maintained source control repositories such as Git, SVN, TFS for versioning purposes.
- Implemented security measures such as authentication protocols to protect sensitive data.
- Analyzed user feedback from customer surveys and implemented enhancements accordingly.
Primary School Teacher
Tiny Tots Childhood Education Center
Sri Lanka , Kandy
2013 - 2014
- Developed and implemented lesson plans that engaged students in active learning activities..
- Established positive relationships with students through effective communication skills.
- Conducted small group instruction focusing on reading, writing and math skills development.
- Maintained accurate records of student performance including attendance, grades and behavior reports.
Education
First Aid Course -
St John
01-2022
Certificate in NZ Health And Wellbeing Level 2 & 3 - Health and Wellness
Career Force
Christchurch, NZ01-2022
TKT (Teacher Knowledge Testing (Cambridge)) - Early Childhood Education
British Council
Sri Lanka01-2012
Graduate Diploma in Information Technology -
NMIT Nelson
Nelson, NZBSc hons in Software Engineering -
Cardiff Metropolitan University
Higher National Diploma in Computing And Software Developing -
Pearson
Sri LankaCertificate course in preschool teacher preparation of U.S in Sri Lanka -
Skills
- Customer Relationship Management (CRM)
- Building rapport
- Verbal and written communication
- Network Administration
- Technical Support
- Team Supervision
- Coaching and Mentoring
- Analytical Thinking
- Work Planning and Prioritization
- Teamwork and Collaboration
References
- Laura Reilly, ACNM - ICCU, Te whatu Ora, Laura.Reilly@nmdhb.govt.nz
- Hannah Lisa Daly, Registered Nurse, Te whatu Ora, 027 5101718, hannahdaly23@gmail.com
Timeline
Health Care Assistant, Intensive & Coronary Care Unit
Nelson Hospital
05.2023 - Current
Retail Assistant
Red Cross
05.2021 - 04.2022
Project proposals
Pareto Business Solutions (Mahitahi Colab)
01.2019
Volunteer
Operation Friendship Community Organization
Wellness Partner, Team Leader
The Wood Retirement Village
2021 - 2023
Co Founder
AA+ Code Solutions
2017 - 2021
Receptionist Administrator
Emerald Bay Resorts
2017 - 2018
Software Developer
Fingertips Solutions
2016 - 2017
Primary School Teacher
Tiny Tots Childhood Education Center
2013 - 2014
First Aid Course -
St John
Certificate in NZ Health And Wellbeing Level 2 & 3 - Health and Wellness
Career Force
TKT (Teacher Knowledge Testing (Cambridge)) - Early Childhood Education
British Council
Graduate Diploma in Information Technology -
NMIT Nelson
BSc hons in Software Engineering -
Cardiff Metropolitan University
Higher National Diploma in Computing And Software Developing -
Pearson
Certificate course in preschool teacher preparation of U.S in Sri Lanka -
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