ANUSSARA NAMTACHAN
Auckland - Auckland City,AUK
Summary
Dynamic Account Sales Manager with a proven track record at Ricoh (Thailand) Company Limited, excelling in client relationship management and territory sales management. Spearheaded strategies boosting customer base and loyalty, leveraging excellent communication skills and KPI analysis for superior service delivery and market growth. Demonstrates a robust blend of leadership and sales acumen, driving significant achievements.
Overview
12
12
years of professional experience
Work History
Account Sales Manager
Ricoh (Thailand) Company Limited
Bangkok, Bangkok
08.2017 - 10.2024
- Developed and implemented sales strategies to increase customer base and maximize profits.
- Cultivated relationships with key customers in order to build loyalty and repeat business.
- Researched competitive products, pricing, and marketing strategies to gain a competitive edge.
- Analyzed market trends to identify new opportunities for growth.
- Presented product information, answered questions, and negotiated terms of sale with customers.
- Managed customer accounts by providing timely updates on orders and shipments.
- Collaborated with other departments within the organization to ensure customer satisfaction.
- Monitored customer feedback regularly to identify areas for improvement in service offerings.
- Created reports detailing sales performance metrics such as revenue generated per account or region.
- Resolved customer complaints regarding sales and service.
Supervisor (Sales Engineer)
Panasonic Siew Sales (Thailand)
Bangkok, Bangkok
12.2012 - 08.2017
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
- Participated in conferences related to industry trends or organizational developments.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Education
B.Eng. (Information Engineering) -
King Mongkut’s Institute of Technology Ladkrabang
Bangkok01-2008
Skills
- KPI analysis
- Sales team training
- Territory sales management
- National account management
- Key account development
- Client relationship management
- Solution selling
- Sales presentation
- Employee motivation
- Product knowledge
- Sales process
- Product and service management
- Positive and upbeat
- Excellent communication skills
Timeline
Account Sales Manager
Ricoh (Thailand) Company Limited
08.2017 - 10.2024
Supervisor (Sales Engineer)
Panasonic Siew Sales (Thailand)
12.2012 - 08.2017
B.Eng. (Information Engineering) -
King Mongkut’s Institute of Technology Ladkrabang
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