Anwyn Yates

• Efficiently handle client communication via Messenger and email with professionalism and promptness.
• Contributed to Bad Offroad's growth as a trusted industry leader.
• Acquired comprehensive knowledge of the 4x4 industry, encompassing various facets including equipment, trends, and market dynamics
• Performed client quoting and invoicing utilizing Xero, Supplier Relations
• Interacted directly with clients in a workshop setting, ensuring optimal customer satisfaction through effective communication and problem resolution strategies.

Did the Same Job description and activity as Bridge Valley and Bow Wow Buggy

• Observed dogs for any signs of illness or injury before beginning grooming procedures.
• Greeted customers and their pets upon arrival to the grooming facility.
• Assisted in bathing, brushing, and drying of dogs.
• Maintained cleanliness standards throughout the facility at all times.
• Bathed and groomed pets using gentle techniques.
• Provided customer service assistance with scheduling appointments and payment transactions.
• Scheduled grooming and veterinary appointments for animals.
• Educated clients on proper home care instructions following completion of groomings.
• Consulted with owners and made recommendations on individual grooming needs of pets.
• Maintained records of services performed on each pet.
• Reviewed pet records from daily visits and appointments, entering important data into system.
• Recognized by management for providing exceptional customer service.

• Determined pricing for products or services based on costs and competition.
• Implemented successful business strategies to increase revenue and target new markets.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Kept records for production, inventory, income, and expenses.
• Provided direction and guidance to employees.
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Delegated work to staff, setting priorities and goals.
• Interviewed, trained and supervised employees.