Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Anzel Pansegrouw

Auckland,AUK

Summary

Compassionate professional with a rich blend of experience in caregiving, support work, administration, retail, and stockroom management. Skilled in providing empathetic client care, assisting with daily living activities, and ensuring medication and appointment coordination with diligence and kindness. Adept at delivering outstanding customer service, fostering teamwork, and managing stock operations with efficiency and care. Known for patience, problem-solving, and a genuine commitment to making a positive difference in the lives of others.

Overview

3
3
years of professional experience

Work History

Caregiver

Homeinstead
Auckland, Auckland
11.2024 - 12.2024
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.
  • Provided emotional support to clients during difficult times.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Caregiver

Kumeu village rest home
Kumeu, Auckland
07.2024 - 11.2024
  • Maintained clean and well-organized environment for residents happiness and safety.
  • Built strong and trusting rapport with residents and loved ones.
  • Helped residents get in and out of beds and wheelchairs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Provided emotional support to residents during difficult times.
  • Provided companionship for elderly residents by engaging in conversation and participating in recreational activities.
  • Consulted with residents care team to continually update care plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Recorded resident status progress and challenges in logbooks and reports.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Helped maintain the safety of the residents environment by removing hazards such as rugs or furniture that could cause falls.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Monitored health and well-being of residents and reported significant health changes.
  • Supported bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Maintained detailed records of services performed on residents.
  • Improved patient outlook and daily living through compassionate care.

Support Worker

community connections
Lower Hutt , Wellinton
01.2024 - 07.2024
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Maintained and developed community relationships to support various client referrals.
  • Provided guidance and support to families of clients, offering resources and advice.
  • Developed and implemented individual care plans in collaboration with healthcare professionals.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.

Retail Assistant/Keyholder/Assistant Stockroom Manager

animates
Porirua, Wellinton
08.2022 - 12.2022
  • Opening and closing store
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered phones promptly and directed calls appropriately.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Performed regular inventory checks to ensure accurate stock control.
  • Processed payments using cash register, credit card machine and POS system.
  • Placed special orders or called other local stores to find desired items for customers.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Admin for Stockroom

Administrative Assistant

Gallagher insurance
Wellington - Wellington City, Wellinton
06.2022 - 08.2022
  • I sent emails to clients to renew insurance policies.
  • Filing insurance claims.
  • Organized paperwork.
  • Answered questions from customers regarding products and services offered by the company.

Skills

  • Documentation
  • Medication coordination
  • Compassionate client care
  • Medication and appointment reminders
  • Daily living activities assistance
  • Patient care
  • Stock control
  • Shipping coordination
  • Performance monitoring
  • Shipment processing
  • Client prospecting
  • Stockroom oversight
  • Stock replenishment
  • Problem-solving
  • Patience and empathy
  • Time management
  • Customer service
  • Cash handling accuracy
  • Drawer counting
  • Opening and closing coordination
  • Customer service management
  • Team building
  • Team member development

Languages

English
Full Professional
Afrikaans
Native/ Bilingual
Dutch
Elementary

References

References available upon request.

Timeline

Caregiver

Homeinstead
11.2024 - 12.2024

Caregiver

Kumeu village rest home
07.2024 - 11.2024

Support Worker

community connections
01.2024 - 07.2024

Retail Assistant/Keyholder/Assistant Stockroom Manager

animates
08.2022 - 12.2022

Administrative Assistant

Gallagher insurance
06.2022 - 08.2022

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Anzel Pansegrouw