Aotearoa Tusi
Auckland,AUK
Summary
Results-driven and resourceful professional with a strong passion for growth and efficiency. Dedicated to meeting company needs and increasing service value. Exceptional communication, interpersonal, and organizational skills enable effective task completion. Known for reliability, good work ethic, and quick adaptability to new tasks and environments. Proven track record of efficient task completion in various settings. Experienced and dependable general worker. Safety-conscious and adaptable to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Casual Support Worker
Auckland City Mission
09.2024 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Assisted clients with personal care, such as showering and dressing.
- Supported clients to access education, training or employment opportunities.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Referred involved parties to needed community resources.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Advocated for clients' rights and interests within the community and various institutions.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Supported clients in managing finances and budgeting, ensuring their well-being and financial stability.
- Provided emotional support and companionship to enhance clients' well-being.
- Coordinated with external agencies to access additional services and resources for clients.
- Assisted in the development of social skills through group activities and one-on-one interactions.
- Developed and implemented individual care plans in collaboration with healthcare professionals.
- Implemented behavior management plans for clients with challenging behaviors.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Provided guidance and support to families of clients, offering resources and advice.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Participated in professional development and training sessions to enhance care quality and support provided.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
- Facilitated skills development sessions focusing on independence and self-care.
- Evaluated and addressed individual client needs and concerns.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Acted as role model for clients by exhibiting positive behaviors.
- Maintained and developed community relationships to support various client referrals.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Performed psychosocial assessments and documented casework.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Led family therapy sessions between children and siblings to remediate conflict and build healthy relationships.
- Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.
Front Desk Night Supervisor
University of Auckland
Auckland, AUK
05.2024 - Current
- Ensured the security of the premises by conducting regular patrols and monitoring surveillance equipment.
- Supervised staff members to ensure compliance with safety regulations and policies.
- Provided assistance to customers in resolving complaints and disputes.
- Organized daily shift schedules to ensure adequate staffing levels during peak hours.
- Monitored employee performance, identified areas for improvement and provided feedback.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained an up-to-date knowledge of store products, services, promotions and pricing structures.
- Assisted with training new employees on proper procedures and job duties.
- Inspected work stations for cleanliness and tidiness throughout the night shift.
- Analyzed customer feedback data to identify trends in service issues or customer satisfaction ratings.
- Issued disciplinary action as necessary when dealing with employee misconduct or rule violations.
- Addressed customer inquiries promptly and efficiently while ensuring excellent customer service was maintained.
- Developed strategies to improve efficiency within the department while controlling costs.
- Ensured that all guest rooms were properly maintained, cleaned and stocked with necessary supplies.
- Monitored daily housekeeping operations to ensure quality standards were met.
- Coordinated with vendors for maintenance services and repairs as needed.
- Developed training programs to educate employees on customer service excellence principles.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas to ensure safety protocols are followed.
- Resolved customer complaints in a timely manner by providing satisfactory solutions or alternative options when applicable.
- Provided guidance and support to staff members regarding operational procedures and policies.
- Maintained accurate records of inventory levels for all accommodation related items such as linens, cleaning supplies.
- Implemented strategies to maximize revenue potential from room bookings.
- Ensured front desk operations ran smoothly and efficiently throughout the night shift.
- Verified identification upon guest arrival to validate age requirements.
- Maintained accurate records of transactions within the property management system.
- Conducted nightly audit reports for front desk staff to review discrepancies and errors.
- Managed key control systems to ensure security of guest rooms at all times.
- Coordinated with housekeeping staff regarding room availability and status changes.
- Assisted guests with inquiries about local attractions and directions around town.
- Inspected lobby area periodically to ensure it was clean and presentable for guests.
- Greeted guests warmly upon their arrival at the hotel in a professional manner.
- Adhered strictly to safety regulations set by the company at all times.
- Collaborated with housekeeping and maintenance teams to address guest needs and maintain the cleanliness of the property.
- Maintained hotel security by conducting routine checks and monitoring surveillance systems throughout the night.
- Implemented emergency protocols when necessary, ensuring the safety of all guests and staff on property during overnight hours.
- Utilized problem-solving skills to resolve discrepancies in billing or reservations for improved customer satisfaction.
Security Guard
CASUAL CITY GUARD
Auckland
01.2024 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Identified ways to improve efficiency in operations and implemented process changes
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
- Enforced safety regulations, policies and procedures to ensure a safe environment
- Performed routine checks of doors, windows, and gates for security breaches.
Security Officer
SKYCITY
Auckland
03.2023 - 04.2024
- Developed and implemented strategies for improving overall security operations and processes
- Displayed excellent leadership abilities while managing a team of highly skilled professionals dedicated to providing superior service
- Responded quickly to emergencies by coordinating appropriate responses from internal staff members and external resources
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
- Enforced safety regulations, policies and procedures to ensure a safe environment
- Performed routine checks of doors, windows, and gates for security breaches
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property
- Observed, reported and documented suspicious activities to management
- Prepared detailed reports of security incidents and investigations
- Maintained daily logs of all activity occurring on the premises
- Enforced safety and security regulations to protect property and personnel
- Conducted regular inspections of the facility to identify potential hazards or security risks
- Maintained and securely retained series of keys, controlling access to locked areas
- Monitored and authorized entrance of vehicles or people to keep property secure
- Responded quickly to emergency situations using sound judgment to resolve issues promptly
- Secured exits and entrances at end of operations, controlling access to building
- Interacted courteously with public while maintaining order at large gatherings and events
- Responded to alarms by investigating and assessing situation
- Wrote comprehensive incident reports and conducted thorough investigations
- Assisted employees with various tasks including lockouts, escorts and lost items retrieval
- Escorted and observed guests and employees, maximizing safety and protection
- Implemented effective crowd control measures during special events or emergencies
- Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors
- Escorted individuals to specified locations to provide guidance and personal protection
- Assisted people in health crises by administering first aid or calling emergency medical services
- Developed strategies for improving overall safety standards within the organization
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Controlled personnel access by monitoring identification of individuals entering restricted areas
- Observed areas for signs of crime or disorder and investigated disturbances
- Advised management of potential security risks or hazards
- Examined doors and windows, verifying proper function and security
- Maintained working knowledge of locations of various departments, buildings and access routes
- Trained new security personnel on security protocols and procedures
- Locked doors and gates of entrances and exits to secure buildings
- Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises
- Dispersed homeless, vagrant or loitering persons from property
- Answered various alarms to investigate disturbances
- Administered first aid and obtained assistance from paramedics to respond to medical emergencies.
Traffic Controller
ONE STAFF HAMILTON
Hamilton
08.2022 - 10.2022
- Responded quickly and calmly to emergency situations in a professional manner
- Utilized two-way radio communications to provide instructions to motorists
- Monitored roadway conditions to ensure safety for drivers and pedestrians
- Directed incoming and outgoing traffic according to posted signage
- Advised drivers on alternate routes when necessary due to road closures or high volumes of traffic
- Resolved conflicts between motorists or pedestrians through effective communication skills
- Reported or removed road hazards to reduce accidents or injuries
- Demonstrated excellent customer service when responding to complaints or inquiries from the public
- Worked closely with highway maintenance crews providing support during repairs
- Successfully managed traffic flow and prevented congestion on busy highways.
Security Guard
FIRST SECURITY
Mount Wellington, Auckland
01.2021 - 01.2022
- Monitored access control systems and key code records for suspicious activities
- Supervised property entrances and exits and monitored employee safety
- Patrolled and secured industrial and commercial premises to prevent intrusion
- Recorded required data for incident reports and files quickly and accurately
- Demonstrated strong attention to detail and accuracy when providing information to Security Management
- Managed employee access, security roles and permissions
- Monitored premises and recorded activity in daily officer reports
- Implemented new security protocols to prohibit trespassing and increase safety
- Ran routine security checks, suggesting improvements as necessary
- Maintained and protected owner assets for high-end residential properties
- Interacted with visitors and employees in a professional manner
- Protected property and staff by maintaining safe and secure environment
- Interacted professionally with visitors, staff, vendors, and other individuals on site
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Patrolled buildings regularly both inside and outside while maintaining an alert presence
- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques
- Controlled personnel access by monitoring identification of individuals entering restricted areas.
Meat Processor
AMP
Otahuhu, Auckland
04.2020 - 08.2020
- Butchered carcasses to remove unwanted components and prepare for further processing
- Inspected meat products to identify defects and remove deficient products from line
- Used materials handling equipment such as pallet jacks to move large groups of raw meat and finished products
- Recorded quantity, product type and weight for quality control purposes
- Cut, wrapped, weighed and labeled orders for customers
- Properly stored meat to decrease waste and increase product freshness span
- Educated customers on meat choices and preparation methods to increase sales
- Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses
- Filled daily specialized requests and completed wholesale orders
- Kept detailed records of meat cuts to ensure accurate inventories
- Effectively managed multiple priorities within tight deadlines while remaining organized at all times
- Identified any potential issues that could affect product quality or customer satisfaction levels
- Demonstrated strong attention to detail when labeling packages with product information.
Picker Packer
ADSTAFF
Wiri, Manukau
08.2019 - 12.2019
- Fulfilled orders quickly to accomplish challenging daily objectives
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Selected products and items from shelves and pallets for customer orders
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards
- Worked additional hours and shifts to meet tight deadlines during peak periods
- Marked and labeled containers with accurate shipping information to prevent delays
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Labeled boxes and placed in outbound collection areas
- Limited damage to products and orders by using care when choosing items
- Packed fragile items with bubble wrap to prevent breakage during shipping
- Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse
- Reviewed orders for specialty codes to determine item locations in warehouse
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners
- Used handheld scanners to key in data for packages
- Confirmed items picked for orders by keying codes into system
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Stocked shelves with incoming merchandise as needed.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Inspected and verified shipments for accuracy and quality assurance.
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Reported any damaged products to supervisor immediately upon discovery.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
Education
NCEA LEVEL 1&2 - Ncea
NCEA LEVEL 1&2
Auckland09-2019
Skills
- Reliability
- Patrolling
- First aid certified
- Vigilant and watchful
- Security procedures knowledge
- English fluency
- Communication
- Working collaboratively
- Organizational skills
- Work ethic
- Crime Prevention
- Metal detector operation
- Emergency Response
- General security
- Report Writing
- Incident Reporting
- Detail Oriented
- Conflict de-escalation
- Security Guard License
- Dispatch
- Decision making
- Time management
- Customer service orientation
- Teamwork and collaboration
- Interpersonal skills
- Conflict resolution
- Adaptability
- Keen observer
- Event security
- Reporting skills
- ID Verification
- Workplace Safety
- Verbal and written communication
- Traffic Controller
- Life Skills Development
- Emotional Support
- Documentation abilities
- Cultural Sensitivity
- Teamwork and Collaboration
- Task Prioritization
- Analytical Skills
- Interpersonal Communication
- User Support
- Continuous Improvement
- Team Collaboration
- Professionalism
- Self Motivation
- Project Leadership
- Time management abilities
- Excellent Communication
- Project Coordination
- Effective Communication
- Decision-Making
- Written Communication
- Team building
- Goal Setting
- Active Listening
- Problem-Solving
- Daily living support
- Care Plan Execution
- Patient care understanding
Certification
- COA License
- Skycity Coa License
- First Aid Certified
- Life Keepers( Suicide Prevention)
- First Aid/CPR
References
- Peter Lino, One Staff - Hamilton, Supervisor, 0225234822
- Namuali'i Sa'u, K'aute Pasifika, Employment Consultant, 0220953169
- Gina Tevaga,UOA Colleague, 02041134618
- Saahil Cherieth,UOA Night Manager, 0273830566
- Karan Kapoor,UOA Night Manager, 02702053306.
Timeline
Casual Support Worker
Auckland City Mission
09.2024 - Current
Front Desk Night Supervisor
University of Auckland
05.2024 - Current
Security Guard
CASUAL CITY GUARD
01.2024 - Current
Security Officer
SKYCITY
03.2023 - 04.2024
Traffic Controller
ONE STAFF HAMILTON
08.2022 - 10.2022
Security Guard
FIRST SECURITY
01.2021 - 01.2022
Meat Processor
AMP
04.2020 - 08.2020
Picker Packer
ADSTAFF
08.2019 - 12.2019
NCEA LEVEL 1&2 - Ncea
NCEA LEVEL 1&2