Apakuki Cavanasiga
Kensington
Summary
Results-driven and highly adaptable hospitality professional with over 10 years of experience in customer service, food and beverage operations, and team leadership. Adept at working in fast-paced, high-pressure environments, delivering exceptional guest experiences, and maintaining the highest standards of service and safety. Recognized for strong problem-solving abilities, communication skills, and teamwork. Seeking opportunities in hospitality, logistics, or structured operational roles where a strong work ethic, adaptability, and customer-focused approach are valued.
Overview
15
15
years of professional experience
Work History
Service Associate
Shangri-La's Fijian Resort
08.2024 - Current
- Deliver top-tier service in a luxury resort, ensuring outstanding guest experiences
- Assist with food and beverage service, ensuring compliance with hygiene and hospitality standards
- Proactively resolve customer inquiries and concerns while maintaining a welcoming environment
- Work closely with team members to uphold Shangri-La's high standards of service
Food and Beverage Attendant
Naviti Resort Fiji
01.2013 - 07.2024
- Provided professional and attentive service in a high-end resort dining setting
- Assisted with food preparation, presentation, and service, ensuring top-notch cleanliness and efficiency
- Effectively handled guest complaints and special requests, ensuring satisfaction
- Managed peak service hours efficiently, ensuring seamless operations
Farm Laborer (Casual)
Local Agricultural Farms
01.2010 - 01.2013
- Performed physically demanding labor, including planting, harvesting, and farm maintenance
- Operated and maintained small machinery while adhering to strict safety guidelines
- Worked collaboratively within a team to meet daily and seasonal production goals
Education
Fiji School Leaving Certificate -
Certificate in Hospitality & Customer Service -
Fiji National University
Occupational Health & Safety Training -
Shangri-La's Fijian Resort
First Aid & CPR Certification -
Skills
- Customer Service Excellence
- Safety Regulations Compliance
- Team Leadership & Collaboration
- Problem-Solving & Adaptability
- Physical Stamina & Endurance
- Attention to Detail
- Strong communication skills
- Efficient multitasking
- Conflict resolution
- Physical stamina
- Strong work ethic
- Quick learner
- Positive attitude
- Interpersonal skills
Languages
Fluent in English
Fijian
Driver License
Provisional Fiji Driver's License
Availability
Open to relocation for suitable opportunities
Personal Information
Marital Status: Married
Education And Certifications
- Fiji School Leaving Certificate
- Certificate in Hospitality & Customer Service | Fiji National University
- Occupational Health & Safety Training | Shangri-La's Fijian Resort
- First Aid & CPR Certification
Timeline
Service Associate
Shangri-La's Fijian Resort
08.2024 - Current
Food and Beverage Attendant
Naviti Resort Fiji
01.2013 - 07.2024
Farm Laborer (Casual)
Local Agricultural Farms
01.2010 - 01.2013
Certificate in Hospitality & Customer Service -
Fiji National University
Occupational Health & Safety Training -
Shangri-La's Fijian Resort
First Aid & CPR Certification -
Fiji School Leaving Certificate -
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