Aparna Sharma
Glen Eden,Auckland
Summary
Customer-oriented sales professional with 6 years of experience building relationships, cultivating partnerships, and growing profit channels. A strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
Work History
Retail Sales Advisor
H&M
Newmarket, Auckland
02.2023 - Current
- Helped customers by answering questions and locating merchandise.
- Unboxed new merchandise and restocked shelves in appealing, organised arrangements to promote items.
- Communicated effectively with team members to coordinate successful completion of tasks.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Developed effective relationships with other departments to meet customer needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Created price tags and merchandise signs for new items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Experience working in different locations (Sylvia Park & Commercial Bay) when needed.
Checkout Operator
Pak'nSave Mt. Albert
Auckland
12.2022 - 01.2023
- Scan, weigh and record prices of goods.
- Ensure enough change, wrapping, and other materials are needed at checkout.
- Take payments for goods and services using a cash register or other point-of-sale machine.
- Provide excellent and high-standard customer service.
- Balanced tills daily to ensure accuracy of transactions.
- Maintained cleanliness of checkout area and ensured it was always well stocked.
Kitchen Staff
Hell Pizza Mt. Albert
Auckland
11.2022 - 12.2022
- Staff Management
- Stock Management
- Prepare best-quality pizzas.
- Took care of customers' orders and provide them with the best service.
Freelance Overseas Education Counselor
ECareershala
Gurugram, Haryana
03.2021 - 09.2022
- Tele sales
- Lead Conversion
- Efficiently managed the entire application process for students, ensuring a smooth and stressfree experience.
- Provided expert counselling to students according to their interests and goals, resulting in happy and satisfied clients.
Sales & Marketing Executive
Fitfarms.In
Gurugram, Haryana
12.2019 - 11.2020
- Business Development(Modern Trade Retail & HORECA Chains)
- Executing marketing campaigns
- Connecting with Influencers on Social Media for cross branding
- Expanded business reach to prospective markets, resulting in a 10% increase in customer acquisition.
Sales Representative
Universal Technologies Pvt. Ltd.
New Delhi, Delhi
01.2018 - 07.2019
- Customer Service
- Inbound Sales
- Answered an average of 60 calls per day, quickly and efficiently resolving customer inquiries.
- Successfully converted walk-ins into sales.
Education
Master of Applied Business - Advanced Human Resources
Unitec Institute of Technology
12.2023
Master of Arts(English) -
Indira Gandhi National Open University
06.2018
Bachelor of Arts -
School Of Open Learning
06.2015
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Customer Service
- Interpersonal skills
- Organised
- Merchandise Display
- Cash Handling
- Time Management
- Team Work
- Store Maintenance
- Goal-Oriented
- Customer Engagement
- Sales Goals Attainment
Hobbies and Interests
- Yoga
- Meditation
- Volunteering
Timeline
Retail Sales Advisor
H&M
02.2023 - Current
Checkout Operator
Pak'nSave Mt. Albert
12.2022 - 01.2023
Kitchen Staff
Hell Pizza Mt. Albert
11.2022 - 12.2022
Freelance Overseas Education Counselor
ECareershala
03.2021 - 09.2022
Sales & Marketing Executive
Fitfarms.In
12.2019 - 11.2020
Sales Representative
Universal Technologies Pvt. Ltd.
01.2018 - 07.2019
Master of Applied Business - Advanced Human Resources
Unitec Institute of Technology
Master of Arts(English) -
Indira Gandhi National Open University
Bachelor of Arts -
School Of Open Learning
Similar Profiles
Landen MendozaLanden Mendoza
Store Operations Manager at H&MStore Operations Manager at H&M
DARSHMEHAR SINGHDARSHMEHAR SINGH
Sales representative at H&MSales representative at H&M
IVANNA MUÑOZIVANNA MUÑOZ
Sales Associate (Stock Room) at H&MSales Associate (Stock Room) at H&M