Apexaben Abhishek Talati
3/237 Swanson Road, Henderson,Auckland
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Also, Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mobil
Auckland , Auckland
2023.07 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
Store Assistant
Onerahi Dairy
Onerahi , Whangarei
2022.06 - 2023.03
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Interacted with customers to identify needs and preferences.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained highest level of visual merchandising and store conditions to foster welcoming shopping environment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Used credit card machines, calculators and barcode scanners to record transactions.
Customer Service Assistant
Mobil Gas Station
Pt Chev , Auckland
2021.03 - 2022.05
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Resolved customer complaints and issued refunds as needed.
- Coffee making (Barista)
- POS System and Cash handling
Sandwich Artist
Symonds Street
Auckland
2020.05 - 2021.02
- Customer service
- Verified orders and bagged items for easy transport.
- Informed customers of regular deals or monthly specials to upsell orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
Education
Master of Commerce -
Skills
- Building Customer Relationships and Loyalty
- Inventory Management
- Returns and Exchanges
- Flexible Hours
- Excellent Written and Verbal Communication
- Sales and Promotions
- Customer Service
- Computer Proficiency and Microsoft Office
- Available Weekends and Holidays
- Building Customer Loyalty
- Energy and Physical Stamina
- Safety and Cleanliness Standards
- POS Software
- Lotto Operator
- Payment Processing
- Product Knowledge
- Decision Making
References
Reference:
Available on request.
Additional Information
- Interests: Reading, Sports, Music
- Visa status: Resident visa
- DOB: 26/05/1995
Languages
English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Mobil
2023.07 - Current
Store Assistant
Onerahi Dairy
2022.06 - 2023.03
Customer Service Assistant
Mobil Gas Station
2021.03 - 2022.05
Sandwich Artist
Symonds Street
2020.05 - 2021.02
Master of Commerce -
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