Apoorva Narula
Auckland,AUK
Summary
Experienced professional adept at overseeing diverse project tasks, including purchase orders, customer claims, and invoicing. Skilled in managing project work efficiently while performing administrative duties with precision. Proficient in assisting with monthly Work in Progress calculations and providing invaluable support to project managers and estimators. Recognized for calming presence in stressful situations and resolving customer issues through effective communication and strategic solutions.
Overview
9
9
years of professional experience
Work History
Buyer and Customer Service Support
United Cellars
Mount Eden , Auckland
03.2023 - 12.2023
- Amend and place purchase orders efficiently.
Coordinate wine sample shipments to Wine Critics for reviews. - Update databases with new items, clients, vendors, campaigns, and winery information.
- Perform monthly updates and price reviews from suppliers.
- Foster strong relationships with suppliers.
- Compile data for campaign conclusions and assist in report preparation.
- Serve as a liaison between Customer Service and Buying teams.
- Collaborate with Customer Service Manager on client issues related to supplier interactions.
- Process sales order payments accurately.
- Entered product data with precision and obtained website images and information.
- Created clear and concise wine notes for website products.
- Prepare products for web and email marketing distribution.
- Ensure timely fulfillment of sales orders by tracking and processing purchase orders.
Online Business Manager & Logistic Coordinator
Big Barrel Pvt Ltd.
Napier, Hawkes Bay
03.2020 - 03.2023
- Determined customer needs and calculated payment options based on consultative sales process.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Assessed, monitored and reported on work progression.
- Liaised between departments, vendors and clients to monitor expenses.
- Maintained and updated systems to drive communication with internal and external customers.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Developed strategies to optimize stock levels while ensuring availability when needed.
Cellar Door Duty Manager and Sales
Clearview Estate Winery
Napier, Hawkes Bay
09.2018 - 03.2020
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Researched and corrected discrepancies quickly to maintain current information.
- Submitted new purchase requests to maintain optimal levels and meet projected needs.
House Sommelier & Restaurant Service
The County Hotel
Napier, Hawkes Bay
03.2018 - 06.2018
- Reviewed wine list regularly in line with current trends, list appeals to diverse customer base.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Memorized menu choices and major ingredients in food, predominate flavors and textures to answer guest questions and recommend wine choices.
- Promptly responded to customer inquiries or complaints in a polite manner.
- Resolved conflicts between customers and staff in a professional manner.
- Processed cash and card payments accurately and efficiently.
- Collaborated with restaurant staff to ensure timely delivery of orders to customers.
Sales and Marketing Manager
The Yellow Pin Studio
Delhi, Delhi
07.2016 - 12.2016
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
- Motivated and mentored employees to increase knowledge, skills and career potential within company.
- Managed canvassing strategies to generate appointments for outside sales team.
- Hired and motivated high-performing sales team.
- Ensured compliance with company policies while carrying out day-to-day activities.
- Organized events such as conferences, exhibitions, seminars. to promote products and services.
- Created and managed budgets for sales and marketing initiatives.
- Implemented effective pricing strategies according to industry trends and customer segmentation criteria.
Guest Services - Reservations
The Oberoi Group Of Hotels
Gurgaon, Gurgaon
03.2015 - 03.2016
- Oversaw reservations received from direct calls and provided room availability information to hotel reservation websites.
- Posted appropriate room charges to collect balances due from customers.
- Gave accurate directions to hotel and local attractions in-person and via telephone.
- Assisted customers by providing hotel information and resolving common complaints.
- Ran daily room reports for updates and maintained contact with housekeeping on room status.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, and special requests from guests.
- Negotiated rates with corporate entities related to extended stay contracts.
- Assisted guests with any special requests such as extra pillows or late check-outs.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
Education
Graduate Diploma In Marketing - Sales And Marketing Education
Eastern Institute of Technology
Napier City, NZ03-2018
Hotel Management - Hospitality Administration And Management
Oberoi Centre of Learning And Development
Delhi03-2015
Bachelor of Arts - Tourism Management
Indira Gandhi National Open University (IGNOU)
Delhi03-2015
Skills
- Procurement planning
- Inventory Oversight
- Cost Control
- Customer Service
- Vendor coordination
- Supplier sourcing
- Pricing negotiations
- Purchase Order Management
- Procurement procedures
- Conflict Resolution
- Strategic Planning
- Project Management
- Attention to Detail
- Time Management
Timeline
Buyer and Customer Service Support
United Cellars
03.2023 - 12.2023
Online Business Manager & Logistic Coordinator
Big Barrel Pvt Ltd.
03.2020 - 03.2023
Cellar Door Duty Manager and Sales
Clearview Estate Winery
09.2018 - 03.2020
House Sommelier & Restaurant Service
The County Hotel
03.2018 - 06.2018
Sales and Marketing Manager
The Yellow Pin Studio
07.2016 - 12.2016
Guest Services - Reservations
The Oberoi Group Of Hotels
03.2015 - 03.2016
Graduate Diploma In Marketing - Sales And Marketing Education
Eastern Institute of Technology
Hotel Management - Hospitality Administration And Management
Oberoi Centre of Learning And Development
Bachelor of Arts - Tourism Management
Indira Gandhi National Open University (IGNOU)
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