Aprii Joe
Christchurch,CAN
Summary
Highly organized and pay attention to details with solid record of accomplishment in meeting and exceeding targets. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Results-driven Management professional with 3 years of experience in operations, production management, organizational development and team building. Adept in planning, coordinating and executing successful production strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Whites Traffic Management
, Christchurch
04.2022 - Current
- Supervise day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Manage scheduling, training and inventory control.
- Manage staffing needs through recruitment, selection, training, disciplinary action as necessary.
- Monitor and improving efficiency of processes, team performance, and customer service.
- Directing operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensuring compliance with safety regulations and maintained a safe work environment for all personnel.
- Recruiting, hiring and training crew members on application of projects, customer relations, and customer service.
Operations Supervisor
City Care Ltd
, Christchurch
10.2021 - 04.2022
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments as needed to meet deadlines.
- Identified areas of improvement and developed strategies to increase efficiency.
- Oversaw implementation of procedures, goals and objectives within operations.
- Ensured compliance with all safety regulations in the workplace.
- Trained, mentored and motivated employees to maximize team productivity.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Developed strong relationships with customers through excellent customer service practices.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Site Supervisor
City Care Ltd
, Christchurch
06.2016 - 10.2021
- Set up and maintained traffic control closures for crews working alongside public right-of-way.
- Conducted regular inspections to ensure that safety protocols were followed onsite.
- Ensured compliance with regulations and guidelines related to traffic control.
- Assisted in training new employees on proper procedures.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
Education
Mairehau High School
Christchurch, NZ07-2003
Skills
- Inventory Management
- Document Control
- Incidents management
- Business Development
- Customer Retention
- Labor Relations
- Performance reporting
- Organizational Management
- Customer Service
- Health and safety compliance
- Workflow Optimization
- Client Relationships
Certification
- STMS AB
- Class 2
- First Aid
- Site Safe
Affiliations
Music
References
References available upon request.
Timeline
Operations Manager
Whites Traffic Management
04.2022 - Current
Operations Supervisor
City Care Ltd
10.2021 - 04.2022
Site Supervisor
City Care Ltd
06.2016 - 10.2021
Mairehau High School
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